Macy's at the Rogue Valley Mall offers a first class selection of top fashion brands, clothing, shoes, and a wide variety of other items. Customer experiences with staff are frequently highlighted as excellent. Reviews describe employees as incredibly informative, helpful, friendly, and kind, providing five-star service. Specific mentions include helpful assistance in finding items and exceptional, lovely service in the perfume department, with staff making great recommendations. However, the store's layout presents consistent challenges. Multiple reviews note that it is poorly organized, with too much stuff, making it hard to find things. Customers report that nobody seems to know where items are in the display and that it is absurdly hard to find the actual checkouts, requiring a hunt. Despite these organizational issues, the store is acknowledged for having lots of options and being clean. Acts of outstanding customer care, such as staff safeguarding and returning a lost phone with great kindness, are also noted.
Macy's in rochester Minnesota is old and dated seems there is hardly anyone shopping there a big store with very few shoppers. The store just looks like it isn't long for this mall
September 2024
We stop when we're looking for something specific. Sometimes we find a gem, other times not.
September 2024
Usually find something interesting in the Backstage.
