U-Haul Moving & Storage of Rochester has received mixed reviews from customers. Some faced significant issues with reservations, such as being informed last minute that their rental was no longer available. Additionally, the app was described as confusing and slow, with hidden fees for mileage and gas. However, many customers praised the local branch for its seamless service. The staff was noted to be kind and welcoming, providing clear explanations about fees and liabilities. Pick up and drop off were reported as easy and efficient, with quick email receipts provided. The trucks were appreciated for their features, exceeding customer expectations. Overall, this location comes highly recommended for those needing a rental truck.
Workers were great! I rented an open trailer it had a little snow in it and they made sure to clean it out before we took off. Very friendly and courteous staff!
January 2026
The Team here was hard pressed that Saturday, as a software update had crashed their systems. The hustled to manually check us out, and get us on our way. Excellent crew. :)
January 2026
Switched our moving truck time from 8am to 2pm with 24 hrs notice. Didn’t offer any discounts or assistance.
