U-Haul Moving & Storage of Rochester has received mixed reviews from customers. Some faced significant issues with reservations, such as being informed last minute that their rental was no longer available. Additionally, the app was described as confusing and slow, with hidden fees for mileage and gas. However, many customers praised the local branch for its seamless service. The staff was noted to be kind and welcoming, providing clear explanations about fees and liabilities. Pick up and drop off were reported as easy and efficient, with quick email receipts provided. The trucks were appreciated for their features, exceeding customer expectations. Overall, this location comes highly recommended for those needing a rental truck.
Great dealers. Saved me. U haul app and communication a failure
June 2026
The attendant helped me connect the uhaul trailer to my car in the rain. I appreciated the help.
June 2026
I just relocated to Rochester and needed to use this location many times. I received excellent service every single time! Try to avoid going on Saturday morning waited for 40 minutes to pick up a trailer.
