Victra, a Verizon Authorized Retailer in Rochester, MN, offers a friendly and knowledgeable service experience. Customers appreciate the staff’s patience, kindness, and willingness to explain everything thoroughly. Store consultants and managers are dedicated to helping customers find the right devices and plans, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Many reviews highlight the staff’s effort to provide great deals and valuable information about Verizon’s programs and discounts. Customers often mention that staff members, such as Clifford, Marcus, Ehric, Dieth, and Jason, go above and beyond to ensure a smooth process, even when dealing with complex situations like switching providers or adding new lines. The staff’s patience and understanding make the experience less stressful, and appointments are helpful in making sure all needs are met efficiently. Overall, the store’s focus on trustworthiness, fun, and customer satisfaction makes it a preferred place for Verizon services in Rochester. Customers feel confident returning for future purchases and recommend the store for excellent service and support.
Marcus was left to run the store alone, customers were lining up and he managed to juggle every one without making us feel rushed.
March 2024
Very nice workers and nice selection of phones. VERY good deals.
February 2024
Marcus spent a great amount of time with us. He worked hard to give me a great deal so much so my daughter traded early to get the same deal. Marcus spent additional time to reintroduce me to the newest verizon programs and streaming discounts. So pleased!
