The Verizon store in Rochester offers a convenient experience for customers seeking mobile, 5G home internet, or business services. Customers can visit the store or order online for pick-up, free 2-day shipping, express lockers, or same-day delivery where available. Visitors often find the staff to be very knowledgeable and helpful, providing quick and friendly service. Many reviews highlight the professionalism and patience of staff members, especially one representative who was praised for his kindness and thorough assistance, even with long lists of questions. Customers appreciate the smooth process of getting new phones, plans, and accessories, and note that they are in and out efficiently. The store's friendly environment and attentive service make it easy for customers to get their needs met, whether they visit in person or shop online.
Worked with Chris for a while on transferring a phone line. Extremely knowledgeable, friendly, and thorough.
September 2025
I was getting frustrated with trying to get charges removed from my uncle’s closed account so I could move on from dealing with this. I went to other locations and talked to people over the phone got nowhere. Ashton directed me to how to get it resolved. Thanks again.
September 2025
Anthony went above and beyond to help me with getting everything started out today 💯🥰
