JCPenney is a large retail store that offers a wide range of apparel and home furnishings. Since 1902, it has been providing customers with style, quality, and value. The store features clothing for kids, men, and women, along with footwear, jewelry, accessories, and a new beauty section called JCPenney Beauty, which includes skincare, makeup, and deals from well-known brands and Black-owned brands. Customers appreciate the variety of national brands like Adidas and Levi's, as well as private brands such as Liz Claiborne, Worthington, and Arizona Jeans. Some shoppers find good prices and a decent selection, especially for clothing for children and men. However, the shopping experience is sometimes hindered by store layout issues, like limited dressing rooms and long walks across the store to try on clothes or reach the checkout and return stations. These inconveniences can make shopping tiring, especially during busy times when lines are long. While the store is generally clean and staff are friendly, some customers feel the store's organization, such as the placement of the return department, could be improved. Due to these issues, some prefer shopping online. Overall, JCPenney offers a variety of products at reasonable prices but may require patience during busy shopping trips.
Ordered online, picked it up the same day, and it was perfect.
March 2026
Picked up an online order. Seamless process. Highly recommend!
July 2024
Great customer service upon checkout. Found dresses that we liked and that fits well. Shop provides lots of Clearance options. Would definitely recommend!!!
