Costco Tire Center offers a range of tire services, and customer experiences vary significantly. Some customers have expressed frustration with the ordering process, noting difficulties in obtaining pricing information over the phone and feeling that staff could be more helpful and courteous. However, others appreciate the honesty and integrity of the service, highlighting positive experiences where employees took the time to explain options without upselling. Customers have also praised the tire service for being effective and satisfactory, with some noting specific staff members who could enhance their customer service skills. The overall environment of the Costco location is recognized for its cleanliness, ample parking, and easy access, making it a convenient choice for many. Despite some minor issues, Costco remains a preferred option for customers who value quality products and services, often choosing it over competitors like Sam's Club for its reliable offerings. Suggestions for improvements include better communication regarding membership benefits and enhancing staff friendliness to further elevate the customer experience.
Thank you for you honesty and integrity, you picked up where St Cloud Toyota failed on our last tire escapade. You guys are always helpful and willing to take the time explaining things, never have been upsold by you guys
December 2022
They did a good job on my tires. Was pleased with the service. The woman who was working, Brittney, should work on her customer service and maybe try to smile and be a little warmer/friendlier.
May 2022
I love Costco. I'm closer to Sam's Club distance wise but will gladly drive a little farther for better products and services. From tires for an entire swingset. I almost need to send my paycheck to Costco. Love them
