Verizon offers mobile, 5G home internet, and business services. Appointments can be made online to avoid sometimes long wait times, which customers report can be significant. The staff and service are frequently described as great, amazing, and wonderful, with technicians providing helpful, non-pressured assistance. Issues are often resolved efficiently, sometimes at no charge. While the corporate store experience is sometimes viewed as just average with long waits, the personalized service from reps leads to positive outcomes where customers leave with working phones and a clear understanding of their plans. Online orders offer in-store pickup, shipping, and delivery options.
Just average, easier to go to the small Verizon store locations over the corporate store just cause service is more personalized and waiting here sometimes seems like forever.
March 2024
Made an appointment to avoid waiting for a tech which was easy to do online. I needed a new phone and Samuel was amazing in helping with the selection process. Offering options but not pushing. Samuel is a wonderful asset to this team!
February 2024
Courteous, persistent work to resolve our Problem.
