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“Had a great experience buying a new phone. My rep was new but he did a great job setting things up and recommended a great case and charger for me. Let ne know about the verizon perks which are great.”
“Really quick, easy and smooth service at this location! I was blown away by how helpful William was. Hooked me up with a brand new iPhone 17 at a very low cost after trade in. Could not recommend this store higher! A+!”
“Very fast and efficient! The owner fixed an iPhone screen and we also got a bargain for a new phone case and screen protector. The price was extremely reasonable. I couldn’t be more satisfied! You won’t be disappointed!”
“Lluvia was an amazing staff she was very accommodating and helped me stay within my budget and I got everything I needed and she really rocks so I think she deserves a raise thank you for helping me”
“We needed our Samsung phone have data transferred. The staff were fantastic. We stayed and made sure the activation with Consumer Cellular went ok.
The store is very understanding of someone that's not especially
technically stonr.
Thanks”
“Great honest business. My plastic protector was cracked thought for sure it was my screen. He could have easily taken the phone in the back and pretended it was a bad screen replaced it, but he was super honest and saved me from getting a new screen. Will be here again!”
“My wife and I were on an old ATT plan that we could continue to be grandfathered on, but neither of our phones were working well (my wife's was basically bricked at this point). Spencer got us switched over to a better plan and had to jump through some hoops to make the switch. We both got new phones and Spencer helped us get the transfer process started, but empowered us to finish it on our own. Spencer was clearly very knowledgeable and was very easy to work with. I would 100% come back to this specific store just to have him help us out in the future.”
“Daniel was hugely helpful with my somewhat niche phone plan issue, and he capably walked me through the process to make the change I wanted to make. He went above and beyond in his customer service!”
“Got WiFi set up with Aaron and he was super fast , helpful and knowledgeable about any questions I had. This location will continue to be the only location I go to.”
“Jake was wonderful. He helped me with a nearly impossible process. Then, the next day, I came back in and he got my stuff back on my phone. Didn't think anyone would be able to help me and Jake did.”
“Lorenzo was an amazing associate and help us pretty quickly even though he had other customers to help, and continued checking on us. The general manager was very helpful as well.”
“Huge shoutout to Hamsa at the AT&T Southdale Center. Came in with a couple questions about possibly switching carriers. He made the whole thing super smooth, explained everything clearly, and was incredibly patient and kind. Easily one of the best service experiences I’ve had. I’ll definitely be back because of him.”
“Great Service My sales representative was named Yusbith. Yusbith was very knowledgeable she was able to take care of everything I needed. And even after I placed my order she made herself available to help with shipping concerns that had afterward. 10 out 10 stars”
“Bryan was a huge help! Went to get new phones and he was awesome! He walked through everything and 'fixed' issues with my account that was set up with the Roseville store w/ manager Amber whom was a mess to work with. Even though still a bit miffed, Bryan explained everything and was so patient and efficient. Hard to believe the astronimical prices on these phones and carrier charges its unreal. But here we are paying them”
“Edit: after another attempt to reach out, they gave us a ~full refund.
DO NOT GO HERE!- We needed a screen replacement while on a road trip. What was supposed to only take the repair guy 30-40 minutes ended up taking him 3+ hours. He held our phone hostage without any discount or apology. After half a day of travel, the phone is now overheating like crazy and is officially bricked. All they had to say when we called back was “find a way to bring it back.” Leaving a 5 star review incase they delete 1 star reviews. Save your time, money, and sanity.”
“Fantastic experience.
Visiting from Alaska for a sports tournament and my son needed to get a new phone. Debated on ordering and shipping to the hotel or going to a retailer. I'm so glad we opted for a retailer.
Directions were on point. It's street parking and we were lucky to get a spot right out front.
The store is a nice & big space. Fan/AC was on - inside was very cool on the hot & smoky day.
Nice selection of phones and accessories.
Gabrielle was super helpful and knowledgeable. She explained the differences in the phones and showed us case/screen protector options. After deciding on the phone and case/protector, she installed and set it all up
We were in/out in less than 30 minutes. Everyone working was friendly.
This was the best and quickest Cricket visit that I've had and I've been with them for about 10 years...better than my home state experiences.
If I lived here, this would be my go-to spot.
Thank you, Ladies for taking care of us!”
“I started our family Cricket account at this location (Lake Street, Mpls) and have come back over time needing new phones, and the service has been consistently great. Today I was with my husband, and Abdi helped us. He listened to our needs, was super informative, and we left very happy. I’d hire Abdi if I were hiring, and I’ll definitely continue to do my phone business with this Cricket outlet.”
“Travis is awesome. He's always calm, efficient, personable and knowledgeable. He makes you feel like you're a friend when he interacts with you. Not in a puppy dog oh-my-god-I-love-you-so-much way, but funny and happy to be talking with you way. He is definitely the perfect face of your store. It's actually the healthiest relationship I've ever had.”
“I was without a phone for a week and came to this location, not only did Abby get me a new phone in my budget, but also sold me a screen protector and phone case so I’ll save my phone from cracking again. Plus she explained AppleCare and why I needed it. Super helpful and patient with me. I’ll be back”
“They went above and beyond for me and it was closing time so I was very impressed with the service. All 3 employees were very eager to help and assured my satisfaction. Very pleased with this location and staff.”
“Everytime I go to this location i’m always greeted by the nicest men, they fix any issues I have with such swiftness. Amazing location truly haven’t been to a nicer location”
“In the year 2025, a few weeks shy of my 32nd birthday, it finally came to be that I was forced to accept the changing times....
For years I have stubbornly grumbled, angrily fought, righteously refused to get a smartphone. I've delighted in the inconvenience as much as I have suffered from it; flip phones are both majestic and burdensome in this smartphone-centric world.
Twas a trip to the hospital last week that convinced me it was time - the GPS in my car delivered us to a random parking lot miles out of the way, nearly doubling the time of our trip as I rushed a broken-armed coworker to the ER.
Full of fear and sadness, I entered this Verizon location exactly nineteen minutes before they closed. There, seated at the counter, was Isaac. He made quick work of the switch, putting me at ease and answering all of my questions quite thoroughly. He found me the best deal available, swapped over my contacts, and sent me on my way. Such a massive alteration to my life done so effortlessly, it was kind of strange that it didn't require more work.
Thank you, Isaac.”
“I always receive friendly, prompt, & awesome customer service. I have never left without the purpose for my visit being accomplished after 2 years of service.”
“We needed to purchase two new phones. Michael was the best ever!! He took his time to explain everything to both of us about our new phones! He was courteous, patient and so professional!! I was very leary to go to this Cricket location because the last time I had stopped in to have a question answered the last man working there was so rude to me I didn't want to go back into this store!! However Michael was just so wonderful I will recommend to everyone to go to this store location for any Cricket question because of his professionalism and knowledge!! He's definitely a keeper!!”
“They were kind and courteous to me. Their pricing was very reasonable and after they put a temp screen on my damaged phone so I could back up my phone to iCloud I vowed to come back and get my screen protector and case from them which I did! They were so patient and helpful while WE selected my case lol. I had an overall positive experience - 10/10 Do recommend!”
“Ok let’s live out your worse nightmare. You are about to hop on a 12 hour flight nonstop to Japan, your phone is on 4% and you reach for your charge block and cable and realize that you left it on your nightstand. WHAT DO YOU DO?!?!?Well that’s easy, head on over to the istore and browse their amazing selection of products for all your charging needs. Also, don’t forgot your phone needs protection. So grab a screen protector and case while you are there!!!”
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“Hailey was outstanding! Had some unique challenges as I was upgrading to new iPhone. Hailey patiently and expertly guided me through the best options and then followed up throughout the process to ensure data transfer, security, and other settings flowed through as I hoped. Thanks so much!”