Verizon's West Saint Paul store provides a top notch customer service experience, with many customers calling it their best visit to any Verizon location. The helpful, friendly, and efficient group of employees goes above and beyond, demonstrating patience and creativity. They thoroughly explain all options and plans, ensuring customers understand. Staff members are noted for remembering customers' names and being especially courteous, including to those with special needs. While wait times can occur, service is generally smooth. The store offers the latest mobile devices, 5G home internet, and business services. Customers can schedule an in-store appointment online for convenience with tasks like installing screen protectors or SIM cards. The location also supports online orders with in-store pick-up options. Many long-term customers, some loyal for over 25 years, report extreme satisfaction with the service, devices, and plans, often recommending this store over others in different cities.
Got my new phone! They helped me with changing settings so I could pick up!
December 2023
Very helpful and friendly group of employees who have clearly been taught to think creatively and on their feet. Top notch service.
November 2023
Were lucky we ran into Thomas here - he was helpful getting all of our accounts posted over from different carriers and the crazy number of places we needed to get several account numbers from. We're saving money here, and Thomas was especially courteous to my friend with special needs. Thanks for making it easy!
