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“I rarely write customer reviews, but I want to give a huge compliment to Matt. He was incredibly helpful to my family when we added two more lines and purchased an additional phone. He went above and beyond to help us save money by exploring different options, using apps, and quickly calculating costs in his head without a calculator. His knowledge and efficiency made the process smooth and stress-free.
Thank you, Matt!”
“My family came in to switch over our phone lines (and upgrade to new models) and also ended up switching our internet over and upgrading an iPad. Took some time to get all our data switched over from our old devices, but Charlie and Billy were possibly the best guides we could have asked for!”
“Best service ever observed in the history of mobile phone customer service centers. I think her name was sani (spelling?), she was basically the supreme deity of friendly customer service.”
“We started out with 1 star but after 5 weeks, it's back to 5. We both had made an honest mistake with my wife's phone, she was super pissed, hated me & the t-mobile guys for weeks and I don't blame her.
Needless to say, Matt, Richard & Jim kept pursuing the issue, I keep calling in but it takes time when dealing with the mothership but it finally was rectified.
Could it have been smoother, faster, better? I think we all learned some good lessons however it also could have been much worse.
Glad those guys kept going with the mothership and all the while I'm complaining, they never barked back at me so very professional.”
“Great service! Called ahead to see if they had the phone I wanted. They set aside and when I arrived they got me all set up. They transferred all the information from old phone to the upgrade. My mother should be happy with her new Samsung phone.”
“I had a not so good experience at a nearby Verizon store, so I chose the Woodbury location to take advantage of one of the new promotions. Walked right in with no wait, Picked up the new phones, ready to go with easy at home transfer and then dropped off the old ones with no issues once we took everything off them we needed. Adam even took a look at our account to make sure everything was best fit for us. Great service.”
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“Wonderful service and extremely fast turnaround. Even when the initial replacement screen was damaged during shipping, a new one was sent overnight and my laptop was back to perfect the next day!”