Pet Stores near Florence, MS

“So glad to have an option nearby that isn't one of the big chains. Surprisingly large inside with good selection and friendly staff. We adopted a baby lion head bunny here and she's awesome!”

“We just got a fancy gecko for my daughter and we are getting his food from this place. The ladies are so amazing and the place is so clean and not smelly as Petsmart.”

“I get my dog food from here. Everyone is super helpful and friendly! Pricing is fair too. When I was recovering from back surgery they kindly carried my 50lb. of food to my vehicle. Definitely recommend!”

“I started ordering from Millbrook last year after my previous supplier became unreliable; crickets would arrive half dead or I wouldn't even get the amount I ordered. On the other hand, Millbrook has never been late will an order, sometimes I'd even get same day shipping if I order early enough. The crickets arrive healthy and I def feel like I get the right amount. I def recommend this place!”

“I purchased a Cub Cadet lawn mower in March of 2023 WITH the added warranty plan from Tractor Supply Richland Ms. The day of purchase the mower wouldn’t start to load on the trailer, I was told to come back tomorrow to pick it up. After returning the second day the mower started and was loaded and I was given a spare battery after being told the battery may have been the problem they really didn’t know. I mowed my lawn one time and a week later the mower wouldn’t start. When I tried to change the battery I realized they had given me the wrong battery. I went to my local ORileys and purchased the correct battery that I Installed and the mower still wouldn’t crank. At this point I had to start paying to have my lawn cut. I went to the store and they told me to take it to a local lawn mower shop that they take their warranty work to. When I arrived they told me they don’t work on Cub Cadet. After reaching out to Tractor Supply customer support they put me in contact with the manager of the Byram store that swapped the mower out for me. After about 3 times cutting my lawn (1 acre in a neighborhood) the new mower failed. After reaching out to corporate again I was told someone would pick up the mower for repair in which nobody came. After I called corporate asking for a refund of the mower I was told to contact Cub Cadet because it was their warranty issue. Cub Cadet said tractor supply would have to give the refund but they would cover the repair and referred me to a local dealer. The dealer was busy (summer) and took a month to repair the mower forcing me again to hire a lawn service. After the repair I finished the last few times mowing the grass for the season without issues. During the winter I cranked the mower and ran it periodically to maintain the battery. Spring of 2024 I mowed my lawn once without issues the second time I tried cutting the mower died mid cut and would not start. I contacted tractor supply and never successfully got a resolution. Spring and summer are my busy seasons at my job so I was forced yet again to hire a lawn service because I didn’t have time to fight with it. Monday 12/30/24 I contacted tractor supply customer support about the issue and was referred to their people with the warranty department that gave me the same run aroud about getting it picked up then was transferred to Cub Cadet who said they weren’t available and hung up. I then spoke with someone at the store who told me they’d call me back and never did. I was contacted today by someone doing a quality check call and I explained this all to them and was told someone would call me in the next few minutes and never did. I then called corporate customer support again and was told they could give me a new one but it was out of season and none were to be had. I then asked if I could just be refunded and return it and was told they weren’t authorized to do that it was up to the store manager. A call and case was put in to the store manager and was told I would be contacted by the manager with a resolution. I just want to be done with it and wash my hands of this mower as I have accepted hiring a lawn care service this new year. I am a long time customer of tractor supply and frequent the store weekly if not multiple times a week. As of now the saga continues and I still have not received a call from the manager. This is unacceptable.

Update: I was contacted by the manager and fully refunded problem resolved.”