Firestone Complete Auto Care in Hattiesburg, MS has received positive reviews for its reliable and friendly service. Customers appreciate the helpful and personable staff, including team members who go above and beyond to assist, even in urgent situations like breakdowns. One reviewer highlighted how the team managed to fix their vehicle in the parking lot after an alternator failure, allowing them to get back on the road the same day. Others mentioned the store manager’s friendliness and clear communication about repairs, which built trust. The staff is described as timely, attentive, and dedicated, ensuring customers are kept informed about the progress of repairs. Despite some days with fewer employees, the team handles the workload well and provides quality service. Customers feel valued, with many expecting to return for future auto care needs. Overall, Firestone Complete Auto Care offers comprehensive vehicle services—from tire sales and maintenance to engine repairs—with a focus on customer satisfaction, affordability, and trustworthy service. The staff’s professionalism and commitment make it a dependable choice for residents in the area.
Very attentive, professional and courteous. Did an excellent job and you can tell they care about what they do. Was passing through and had an issue with. Tire and they got right on it and got me back on the road.
March 2026
Saved us on our road trip! So glad they open at 7 am. They got us back on the road in 1 hour from an engine coolant leak. Highly recommend this spot!
March 2025
I was charged over $100 for them to tell me what I had already told them about the service that was needed. I understand the need to do a diagnostic even though I know what needs to be replaced/repaired, but the price is way overpriced for diagnostic.
