2933 Bienville Boulevard, Ocean Springs MS 39564
“Fantastic experience from the moment I walked in. Eddie, the store manager, met me at the door and immediately made sure I got the help I needed. Trent then helped me in the hardware/screw aisle, and his customer service was outstanding. I was spending all of about $8, but he treated me with the same attention and effort you'd expect if I were spending $10,000. He took the time to help me figure out exactly what I needed and never made me feel rushed. What really stood out was when another customer came over needing assistance. Rather than splitting his attention and leaving either of us waiting, Trent immediately radioed another employee to come help them while he continued helping me. That's a small thing, but it says a lot about how seriously he takes taking care of customers. The cashiers were also extremely friendly and welcoming. From Eddie at the door, to Trent's exceptional help, to the cashiers on the way out, this was genuinely some of the best customer service I've had in a long time. This is exactly why I'll choose a good local Ace over a big-box store when I can.”
2904A Bienville Boulevard, Ocean Springs MS 39564
“Solid!!! Kyle Light took care of us! Jeremy volied the deal and the made it happen! Amazing professionals and great customer service! Lifetime customer for sure! Thanks again to Kyle Light for closing thr deal and making it work!”
1611 Government St, Ocean Springs MS 39564
“What a treasure! Everyone here is SO polite, helpful and kind! We recently relocated from out of state and are doing some upgrades to our 1965 home. Everyone at Ocean Springs Lumber has been so helpful. Some days I have made 3 or 4 trips to the store and had encounters with 8 or 10 employees. Returns for have been very easy. They have taken my lengthy lists and walked me thru the store helping and guiding me personally. They made sure I had the right number and correct light bulbs for the lights I purchased, which was so beneficial when you are on information and decision overload. They remember my pick up truck and load it to ensure I can safely drive back home and even open the drivers door for me. Great service from every single person. My supplies and purchases have been of high quality and the prices are very competitve to big box stores. The service, convenience, and especially the welcoming attitude is so refreshing. I hope they celebrate another 125 years in business a couple times around! Kudos to local! Thank you OSL for making remodeling and relocation to a new state so pleasant.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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