Department Stores in Richland, MS

“I was at your store recently and wanted to comment on the young lady that checked me out. Her name is Charyti and she was Amazing. So nice to see young people that are friendly and helpful and does it all with a beautiful smile on her face. How refreshing it was. I will look for her next time to check me out. Hope I spelled her name right.”

“I purchased a Cub Cadet lawn mower in March of 2023 WITH the added warranty plan from Tractor Supply Richland Ms. The day of purchase the mower wouldn’t start to load on the trailer, I was told to come back tomorrow to pick it up. After returning the second day the mower started and was loaded and I was given a spare battery after being told the battery may have been the problem they really didn’t know. I mowed my lawn one time and a week later the mower wouldn’t start. When I tried to change the battery I realized they had given me the wrong battery. I went to my local ORileys and purchased the correct battery that I Installed and the mower still wouldn’t crank. At this point I had to start paying to have my lawn cut. I went to the store and they told me to take it to a local lawn mower shop that they take their warranty work to. When I arrived they told me they don’t work on Cub Cadet. After reaching out to Tractor Supply customer support they put me in contact with the manager of the Byram store that swapped the mower out for me. After about 3 times cutting my lawn (1 acre in a neighborhood) the new mower failed. After reaching out to corporate again I was told someone would pick up the mower for repair in which nobody came. After I called corporate asking for a refund of the mower I was told to contact Cub Cadet because it was their warranty issue. Cub Cadet said tractor supply would have to give the refund but they would cover the repair and referred me to a local dealer. The dealer was busy (summer) and took a month to repair the mower forcing me again to hire a lawn service. After the repair I finished the last few times mowing the grass for the season without issues. During the winter I cranked the mower and ran it periodically to maintain the battery. Spring of 2024 I mowed my lawn once without issues the second time I tried cutting the mower died mid cut and would not start. I contacted tractor supply and never successfully got a resolution. Spring and summer are my busy seasons at my job so I was forced yet again to hire a lawn service because I didn’t have time to fight with it. Monday 12/30/24 I contacted tractor supply customer support about the issue and was referred to their people with the warranty department that gave me the same run aroud about getting it picked up then was transferred to Cub Cadet who said they weren’t available and hung up. I then spoke with someone at the store who told me they’d call me back and never did. I was contacted today by someone doing a quality check call and I explained this all to them and was told someone would call me in the next few minutes and never did. I then called corporate customer support again and was told they could give me a new one but it was out of season and none were to be had. I then asked if I could just be refunded and return it and was told they weren’t authorized to do that it was up to the store manager. A call and case was put in to the store manager and was told I would be contacted by the manager with a resolution. I just want to be done with it and wash my hands of this mower as I have accepted hiring a lawn care service this new year. I am a long time customer of tractor supply and frequent the store weekly if not multiple times a week. As of now the saga continues and I still have not received a call from the manager. This is unacceptable.

Update: I was contacted by the manager and fully refunded problem resolved.”