Victra serves as the local Verizon Authorized Retailer in Richland, MS, dedicated to providing customers with an exceptional experience. The store offers a wide variety of wireless devices, including phones, tablets, mobile broadband, and accessories, aiming to connect technology to life in a trustworthy and enjoyable manner. Customers often praise the store's staff for their exceptional service. One representative, noted for her ability to manage multiple customers efficiently, provided assistance in purchasing a new phone and transferring data, while also finding unexpected discounts. Another customer recounted a smooth experience in ordering a Samsung 23 ultra phone, which arrived ahead of schedule, allowing for a timely setup before their vacation. Reviews emphasize the quality of products and service at Verizon, with customers noting that investing in genuine Verizon accessories proves more reliable in the long run. Many shoppers appreciate the dedication and helpfulness of the staff, who go above and beyond to ensure customer satisfaction. However, there is feedback on the need for improved customer service skills among some employees, particularly in handling complex billing inquiries. Overall, Victra is recognized for its commitment to quality products and customer care, making it a preferred choice for many in the community.
Chaena was phenomenal and helped me with some great deals!
April 2025
At the Richland MS location, they were very nice, helpful and knowledgeable
April 2025
Always the perfect salesman Gavin and Sharnita took the most excellent care of all my needs. Got my bill corrected and saved a customer today. Dealing with me they both deserve a medal and raise!