The Cricket Wireless Authorized Retailer is a highly praised establishment, known for its exceptional customer service and problem-solving abilities. Customers consistently commend the store's knowledgeable and helpful staff, who go above and beyond to ensure their satisfaction. Brad, in particular, has been praised for his "magic" in fixing customers' phones, saving them hundreds of dollars. Other staff members, such as Matt and Josh, have also been recognized for their attentive and friendly assistance, quickly resolving issues with SIM cards and activations. The store is described as clean and well-maintained, with a team that truly cares about its customers. While some customers have expressed disappointment with the parent company's deals for long-time customers, the overall consensus is that the customer service at this Cricket Wireless Authorized Retailer is outstanding.
Joseph at the Arnold Cricket Store is phenomenal! Was able to help us set up our iPad Mini’s with cellular data and a new iPhone. Very helpful and trusted service.
July 2026
The gentleman this evening was more help then customer service in app. He actually solved issue. Even if had to pay add on again. I got home hot spot wormed perfect! It's was frustrating adding something seeing charge then not getting to work. He handled it fast and effective!
February 2026
Joseph and Pete were both so helpful and knowledgeable. I will be sure to see them next time I need a phone or any assistance.
