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“Ive been a customer of Sprint/tmobile/voicestream for 25 years. Chase Vanatta is the most knowledgeable and professional rep I have ever worked with. Made an upgrade quick and easy. Helped my dads wife clean up her phone and remove spyware. He also added a passkey to make inadvertently adding app less frequent.. Super helpful suggestion for the elderly. So glad went in. Kudos to retaining employees like Chase, Tmobile”
“So my review is more for the customer service standpoint. We just started with them as they service our new address we are actively moving into. The sales rep who we purchased with at their 833 number was amazing! As well, Keisha in the call center in Up State New York also chefs kiss amazing and Saude in the repairs fantastic. Now the gentlemen that I didn’t get their names from 8/25 and 8/28 terrible. Gave me a bad taste in my mouth about this company. As I said this is new service. We are moving it’s stressful already. Don’t lie to your customers about scheduling their service start just to get them off the phone. I deal with hateful customers all day and I still remain professional and loyal to what I say I’m going to do.”
“I had an exceptional experience at this Verizon Wireless store, thanks to Aubrey Campbell.
I came in frustrated after spending significant time trying to obtain a port-out PIN for my Verizon Wireless Prepaid account. The process had been confusing and unproductive through other channels. Aubrey immediately stepped in, listened carefully, and took full ownership of the situation.
What stood out most was her persistence and professionalism. She did not offer a quick or dismissive answer. Instead, she worked through the system constraints methodically and ensured the issue was resolved correctly. She remained calm, knowledgeable, and genuinely committed to helping me.
In an era where customer service often feels rushed, Aubrey demonstrated competence, patience, and accountability. She turned what had been a frustrating experience into one that restored my confidence in the Verizon brand.
If you visit this location, you will be in excellent hands.”
“Destiny the manager at the Belton store ordered a screen protector for me after my ordeal at the Grandview location.She is very professional and patient,I will most definitely be visiting this store in the future!”
“I downloaded a virus and couldn't even use my phone. I came to T Mobil store and Shelby helped me. He was very nice, no waiting, fixed it in 5 min. What a BIG help!”
“The manager Chris at the store in the Grandview location was extremely informative and courteous as well as professional when dealing with my Internet issue... T-Mobile need more managers like Chris, and I will tell all of my friends and coworkers about Chris and his professionalism at the Grandview location, thanks!”
“Angel help me this AM, when I was reeeally in a spot. I'm a touring musician, and am in a different city every night, and knowing I was leaving town at noon, she pulled all the stops to try to help me get a new phone on a manufacture defect, before I left town. THANKS AGAIN FOR ALL YOUR HELP!”
“I came into your store today with a problem. Your employee was so kind. I really appreciate him. He is representing your company well. If you have something special for great employees he deserves to have it thank you so much his name is Shihab”
“The gentleman at the spectrum store helped my mother's cell phone issue she needed to change the number and the Gmail address on the phone.
As it turns out we found out about selective calling on Monday and it's a beautiful feature now no scammers or anyone trying to sell anything
can call my mother since they're not on her list.”
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“Zane, was what I expect from Verizon— courteous, knowledgeable, and professional. This young man had all the answers and made me feel cared for. He is the reason why I am a loyal Verizon customer.”