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“Was assisted by Tmobile employee, Angel, he communicated very well and had great customer service skills was willing even to stay a little bit later than the the closing time to finish getting me a new phone. Also today he was able to help me with an app issue that I had”
“They helped me find my new phone. I really like the store manager here she's very friendly and offered me a business card with her name on it and the store phone number after staying late to make sure I could swap over from Verizon since my service was them was far less than optimal. Transfer process was very smooth.”
“Friendly, helpful and a clean store. The store manager Tay gave me her card and said if I needed any help setting up my new devices to just call and ask for help. Great peeps. Thanks guys.”
“The folks out here are very helpful! They're pleasant to deal with, assist in getting everyone the best bang for their buck, and take the time to work out any issues needed. 😀”
“First off, I want to say Dominic Was the definition when you asked for customer service he was A1. He was prompt. He was ready and prepared for every question that I asked him He was fully knowledge of the store in all of the products.
Amber was such a great host as she handled Every customer and pointing them into the right That they asked of.
Jarius was pretty smooth how he Delegated and watched over the store and handle customers with care also
This was a really good store. They deserve some kind of recognition as a team an individually.
Thank you”
“I had an excellent experience last week with the Town Center store. Went in to replace my kids sync up watch under warranty. James, the Mgr, quickly set me up by ordering a new watch to arrive the next day, which it did.
Unfortunately, that watch was still tethered to the previous acct holder, and after an hour of working with a store rep (who also spent time on the phone with tech support) we were unable to pair with this watch.
They ordered another replacement for me, shipped to my home. Received that unit and it wouldn't connect to a cell/wireless signal for pairing with my account. Went back to the store and spoke with Becca who was great.
She and James (Mgr.) assisted in quickly upgrading me to the newer watch version, checked to make sure it was connected/working and got me out the door quickly and professionally.
All employees I interacted with in the several visits to the Town Center store were friendly, knowledgeable and genuinely wanted to help solve my dilemma. I'm very happy with the service I received here and recommend anyone looking for a top notch customer experience (harder to find these days) to visit James and his team.”
“I visited the store. Good service with the girls and the promotions. Good offers. I recommend going to that store. They are very friendly and help you with any problem with the device”
“Destiny the manager at the Belton store ordered a screen protector for me after my ordeal at the Grandview location.She is very professional and patient,I will most definitely be visiting this store in the future!”
“Allie was so patient with us today helping us figure out my broken phone situation in the store and had great customer service thank you so much Allie 😊”
“I have gone in to the Ward Parkway shop twice this last week, and all of the staff have been so friendly. They have worked to get me the best deal, and the two gentlemen tonight even stayed late and went above and beyond to assist me. I have been very pleased with this location :)”
“The staff at this location have been extremely helpful, very knowledgeable. I was able to get my new watch and my new phone through them. Scott was amazing, he helped transfer everything over from my old phone to my new phone and answered all my questions and even help me the second time that I came back with more questions. I give them an A+!”
“We have been using Batts Communications for our structured cabling for 25 years and have always been very professional and do very clean work. They are very timely and get the job done right.Batts is a great partner to have in this business.”
“I came in with an issue with my phone and Juwan Roberson got me taken care of with upmost professionalism. He’s the best I’ve seen at that location. Highly recommend seeing Juwan when you have any issues!”
“I guess this store used to be without a manager for over a year. Now they have a manager and the store operates very smoothly and the associates are very professional. I was apprehensive about coming to this store but after my experience here I would tell anybody to come here. Edwin was very professional and very helpful when it came to me upgrading to my new Google pixel 10 XL pro. Thank you spectrum for helping me in such a professional manner.”
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“The staff took good care of me. They were ver helpful and professional. They are kind, generous and they good problem solvers. Great attitude and most respectful. I will definitely refer any one to this office. Nicole and Kesha (Aka Nikki) super helpful and knowledgeable. You have good employees.”