Firestone Complete Auto Care in Blue Springs is a one-stop shop for vehicle needs, from standard maintenance to tires and repairs. Many customers report a great location and great customer service, with a team described as friendly, kind, and fair. The shop makes it easy to set up an appointment, drop off a car, and pick it up when work is complete. Several reviewers state they never go anywhere else for their auto maintenance, praising the comprehensive solutions for every make and model. However, some recent experiences note significant delays, with appointments sometimes unavailable for a week due to being short-staffed. One customer reported a very long wait for tire and alignment service and subsequent issues with tire pressure sensors and overinflation that required multiple return visits. Another mentioned a problem with excess bead-lock on new tires. While many find the service exceptional and reliable, these incidents highlight occasional lapses in detail and efficiency.
It is difficult to get an appointment for a reasonable time due to short staffing. The staff they do have are friendly and do a good job.
June 2024
We have used this Firestone branch for years. They make it easy to set up an appointment, drop off our car and pick it up when work has been completed.
May 2024
Excellent customer service and time to get repair done.
