{{ group }}
-
{{ item.name }}
{{ item.address }} {{ item.name }}
- {{ item.properties.formatted }}
“The small parking lot fills up fast. There's usually only a couple of customers inside so I don't know where all these cars come from. I frequently have to park across the street.”
“OMG Shantell Felton is fabulous. She took care of everything before we arrived so the loan process and opening a new account were super easy!
I highly recommend calling her and also Vantage Credit Union. I didn’t understand the advantages of banking with a credit union.
And , to boot, the interest rate is more than just competitive. They gave us a very good rate.
Thank you Shannell.”
“I am very happy with the customer service I experienced today. Brittany was professional, pleasant, knowledgeable, patient, funny, and kind! Blessings in abundance!”
“Altru is the best! I’ve had accounts at quite a few different banks. I was never very happy with them. Then I switched to Altru, I’ve been more than happy with them. I highly recommend them !”
“Worked with CJ to secure financing for my car, and it was a great experience! He’s knowledgeable, personable, and genuinely makes sure you leave with the best deal possible. I really appreciated his help throughout the process and would absolutely recommend him!”
“Natalie was a super big help whenever I went in mid-afternoon during peak time to do a large cash payoff for a loan. Thank you Neighbors CU and Natalie for your hard work!”
“County Credit Union is amazing for 501(c)(3) foundation I am a part of. Each time I walk in, I receive a smile and they all know my name. The customer service is exceptional! Carlton and his team are always there to help. If you are looking for the small town banking feel, this is the place for you!”
“Michelle and Paris at the west Florissant branch in north county are the most awesome professionals working for Vantage Credit Union. They welcome and treat me with dignity as well as others any and every time I visit the branch. They are personable at the same time professional. Go and see for yourself.”
“I lived in Kansas City, moved to St Louis. CACU branches were a dime a dozen. My first return to a branch in a year and a s half. Sounds crazy but it felt like home compared to my other experiences with banking.”
“I want to thank you assistant that helps and greets customer as they come in thank you for your help and also Zjohne' is awesome she is an amazing Spealist Lead she helped and answered all my questions.I appreciate everything that you have helped me with you are awesome!”
“Pamela was such a pleasure to interact with during today’s visit. I needed to get quite a bit of copies of paperwork for an apartment I’m applying to. And she was so pleasant about printing all the paperwork off for me and stamping them one by one. She didn’t complain or seem irritable not once. She was so helpful. I appreciated her patience and her keeping a smile on her face despite me asking for what I felt like was a lot. I just wanted to send Pamela some much needed praise. You’re a gem.?”
“Hello,
I would like to start by expressing my sincere appreciation for Shannon and Sam at this branch.
Shannon went above and beyond her duties in assisting me today, taking the time to correct and clean up issues that had been created previously by multiple individuals. Her attention to detail and willingness to step in and resolve the situation did not go unnoticed.
I would also like to thank Sam for his professionalism and hands-on approach. He made it a priority to understand the situation and work toward a resolution, which helped ease what has been a very stressful experience.
Because of their efforts, I feel more confident that my concerns are being taken seriously and properly addressed. Their level of service is exactly what members should expect.
That said, I do believe there is an opportunity for improvement in overall communication. Some of the earlier interactions I experienced did not reflect the same level of care, clarity, or responsiveness. As a member, it is important to feel heard, valued, and informed throughout the process.
I truly appreciate Shannon and Sam for turning this experience around, and I hope their standard of service can be reflected more consistently across the team.
Thank you.I wanted to provide an updated review based on my full experience.
While I previously shared my appreciation for Shannon and Sam—and I stand by that completely—I also need to address concerns regarding other interactions I’ve had.
Unfortunately, my experience with Roseanne and Justin did not reflect the same level of professionalism or urgency. There was a noticeable lack of communication and follow-through, and when I was finally contacted, the approach did not feel solution-oriented. At that point, I no longer felt comfortable continuing the conversation.
Consistency in customer service is extremely important, especially in the banking industry, where trust and clear communication are critical. My experience varied significantly depending on who I spoke with, which is concerning.
I am giving this location five stars solely because of the exceptional service provided by Shannon and Sam. Without their involvement, my rating would have been significantly lower.
I hope this feedback is taken constructively and used to improve overall service consistency for all members.”
“I have always had a excellent experience with this credit union, Brittany is the best, they know you personally, I don't how they accomplish this but they have taken customer service to another level for me, recommend them to everyone, Keep up the good work, They protect there customers at all cost”
“James was amazing he helped me with no problem had me laughing and has great customer service I was not in the bank for long at all and he helped me with everything I came for. I will be returning!!”
“I received excellent service from April at the Olive Street branch. She handled our reqest and was able to answered our questions. She was professional and efficient. Thank you again for your assistance.”
“I had a great customer service experience at the St. Louis Community Credit Union in Florissant! Dashara (sorry if misspelled) was incredibly helpful, professional, and patient throughout my visit. She took the time to answer all of my questions and made sure I fully understood everything before I left. It’s refreshing to receive service from someone who genuinely cares about helping members and making the process smooth and stress-free. Dashara’s positive attitude and excellent customer service truly stood out. Thank you for such a pleasant experience—I appreciate the great service!”
“By far my favorite location! Always efficient, kind, and helpful. I appreciate their professionalism, patience, and attentiveness. Above all, I value their effort to make all clients feel valued and supported.”
“We took advantage of the one year special rate financing on our home equity loan. We had the good fortune to have Christina C. walk us through the process. The paperwork required was not daunting at all with Christina assisting us along the way and keeping us informed. We shopped around, and First Community Credit Union had the lowest rates, and the best customer service!”
“I was experiencing significant difficulties trying to connect my debit card to Cash App and PayPal, but Natalie M went above and beyond to ensure I was fully taken care of. She was extremely patient, never rushed me, and took the time to make sure the issue was completely resolved before I left. Natalie contacted multiple people for assistance and remained professional and supportive throughout the entire process. She truly turned a very stressful day into a much better experience, and I sincerely appreciate her outstanding customer service.”
“I was a@ the bank today and ALWAYS Mrs.Lora is so friendly and always polite, professional and sweet. I never have anything but pleasant vibes when it comes to her. She’s worth a Million!!”
“I have banked with Together for a number of years (going back to American Eagle CU). In this time I have used the Creve Couer branch for the last 3 years or so. In general, I would typically have nothing good or bad to say. I’ve had issues, but they always make things right. Well more recently, I have had experiences that have surpassed even the highest expectations. This level of service was provided by a gentleman named David. David exemplifies the meaning of empathy and he goes above and beyond to help legacy customers like myself. I have recently started my own business and as many business owners know, the first couple years can be pure hell. With having to deal with multiple entities for billing needs, deposits, and other banking transactions…mistakes happen. David not only takes time to properly research (and resolve) the issue; he also takes into consideration the seniority of the customer and OVERALL account history. Because of his diligence, he typically is able to narrow down the root cause and give tips on how to prevent things from reoccurring. In the instances where I am impacted negatively by another entities mistake, David still makes a valiant effort to uphold the business’s needs while satisfying the customer. To sum things up, David has managed to reincorporate a lost art in the business world…empathy, compassion, and most importantly…humanity. Treating people like people and not just another account NUMBER. Thank you David! You just earned this branch a 5 star from me.”
“I have never worked with a more knowledgeable, informative and helpful person at Mercy Credit Union than Katie Curran. Thank you Katie for all the help and guidance that you have provided our family for the past 5+ years! We really appreciate you!”
“I walked into the Florissant location and was greeted by everyone with a welcome. Refreshing!! Ms Aliyah Clark , whom I worked with, was so pleasant and professional!! I had a new checking and savings account in less than 20 minutes! I’m so glad I switched to this credit union. Already happy about my decision. Thank you Aliyah?”
“Good customer service. I can always talk to a person instead of AI. I like being able to dump a jar full of change into a machine and get back folding money, without paying a fee”
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
“Just want to let you know that your employee Cassie is one of the greatest customer service person I ever met , since COVID because look like after covid you just couldn't get good customer service anymore you know people said they know there's good jobs everywhere everybody wanted to hire them so customer service just went down and I was in customer service for 16 years at Washington University School of medicine and I try to give the best customer service of all so I really appreciate good customer service so I just wanted to say thank you her name is Cassie and she just the sweetest and the most professional person and friendly and kind, I just want to let her and you all know that she give really great service and I thank you and I thank her, I have been banking with you all for years now, but this is my first time ever writing or posting”