Best Buy has received mixed reviews from customers, highlighting both positive and negative experiences. Many customers praised Noah from the Geek Squad for his kindness and helpfulness. He was noted for being attentive and knowledgeable, making a positive impact on those who interacted with him. However, there were complaints about the general staff's lack of initiative, with some customers feeling ignored while waiting for assistance. In particular, one incident mentioned a rude employee who did not handle a return well, suggesting that staff training could be improved. Customers also expressed frustration with the store's phone service, noting that it was difficult to get information or assistance over the phone. The automated system was seen as a barrier, with customers encouraged to visit the store instead. Although some transactions, like refunds, eventually went smoothly after persistence, others felt the process was unnecessarily complicated and could be improved. Overall, while there are dedicated staff members like Noah who provide excellent service, the store has room for improvement in customer service responsiveness and communication, especially regarding phone inquiries and employee engagement on the sales floor.
We purchased an open-box refrigerator, and the experience was excellent! The service was exceptional, and the discounts were unbelievable. We are extremely pleased with our purchase and highly recommend them!
August 2026
The guy with the beard and guy with the long hair at the front went above and beyond to help me with a purchase! Super great staff!!
August 2026
Drew is the King of knowledge with television/ electronics, etc. Ask for him if you want Great service!
