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8:30AM - 4PM
17151 Chesterfield Airport Rd, Chesterfield
Credit Unions
“I love banking with First Community Credit Union. This location is great; the staff, atmosphere, and size makes for an enjoyable visit. The size also makes for shorter lines and quick transactions.”
10AM - 5PM
4161 State Hwy K, O'Fallon
Credit Unions
“I typically do not leave comments but wanted to this time.I called West Community to ask about an account and resolve an issue. Coyte was very helpful and prompt to resolve my issue. I very much appreciate him and West Community it's been a great place for me and my family.”
“Angela is the absolute GOAT, she stayed an hour after close with me just to finalize all of my loan and make sure I had what I needed. She was patient, kind, and helpful through the entire experience.”
“My experience has always been handle in a professional manner always a satisfied customer.Representative are always polite.professional exceptional service.Thank you”
“Altru is the best! I’ve had accounts at quite a few different banks. I was never very happy with them. Then I switched to Altru, I’ve been more than happy with them. I highly recommend them !”
“My husband just passed in Feb. I came to place my daughter on my account and Amy suddenly smiled and said “I knew your husband , he would come in and write his request on a white board. He was always prepared and nice. I was so sad to hear he passed.” How nice to bank at a friendly neighborhood bank that knows the clients and who cares. Thank you for excellent years of helping us. Denny’s wife Elizabeth.”
“Cindy was outstanding during our meeting to open a new account. Technology is great when it works correctly.Unfortunately
today the system was not functioning normally. Cindy’s perseverance helped us complete the account process smoothly. Her professionalism and connection to members is the reason we choose to bank at Vantage. Thank you Cindy for all your assistance.”
“Abigail Watson at Community America St. Peters was incredible! I was trying to sell my old vehicle and needed a Lien Release form, which can take a few days to process. To make matters more complicated my previous Credit Union had merged with Community America, so it wasn't super easy to locate my old information. However, Abigail went above and beyond to help me out! She was able to locate, notarize, and provide my paper work within a matter of 15 minutes.”
“Deborah was so helpful and kind. We appreciate her help and comfort in a stressful situation with being scammed and losing a lot of money. Hopefully we get the money returned but if we don’t at least we had a pleasant and positive experience with Deborah.”
9AM - 5:30PM
1280 S Hwy Dr, Fenton
Credit Unions
“Had a fantastic experience with Amra at the Fenton location. She listened to my needs and helped me out better than I could have expected or imagined. She was very friendly and kind. I'd highly recommend this location and speaking with Amra for any and all needs.”
“I lived in Kansas City, moved to St Louis. CACU branches were a dime a dozen. My first return to a branch in a year and a s half. Sounds crazy but it felt like home compared to my other experiences with banking.”
“Tashia provided excellent customer service with kindness and compassion while offering suggestions for accounts as I learn finances for myself and resolve accounts for my mom since she passed away.”
“I wanted to share my experience with Gateway Metro Federal Credit Union at 1421 Jungermann Rd in St. Peters, MO. On our way home from a difficult trip to St. Louis, where we learned that our three-year-old son would need to be hospitalized for an upcoming treatment, our day went from bad to worse when water spilled all over the back of our car, soaking his car seat. We pulled into the parking lot to try and clean up the mess. As I comforted my son, my husband did his best to clean up with what we had on hand.
Out of nowhere, a lady who works at Gateway Metro ran out to our car with a roll of paper towels, offering to help. We were complete strangers to her, yet she saw our struggle and took the time to bring us a little relief during an otherwise dark moment. My husband and I were both choked up by this act of kindness.
If this is how they treat strangers, I can only imagine the incredible customer service they must provide to their members. We are beyond grateful for this simple gesture that meant the world to our little family today. Thank you to the lady at Gateway Metro Federal Credit Union for being a ray of light when we needed it most.”
“I went in the bank a few weeks ago to ask a question and there was a long line. I'm disabled so standing is pretty painful after a bit so I sat down and waited. Eventually I walked in Marila Zhukovas office to see if she could answer my question regarding my mom's account and although she was very busy she stopped what she was doing and took the time to not only answer my question but to give me guidance on what I should do going forward. She exceeded an expertise level in customer service that day. Neighbors you found a gem. And to be fair to all of the other associates at this branch, I must say in 5 years I've never had an unpleasant experience. I would highly suggest banking here and that says a lot because I'm not actually a customer, my mom is. But because of Marila, I'm thinking of opening a savings account now.”
10AM - 1PM 2 - 5PM
14422 Manchester Rd, Manchester
Credit Unions
“I just opened a checking account with Christian. She was a great help to me. Showed me what I needed from just moving here to Missouri almost 2 weeks ago. You need help inside this branch ask for Christian. I appreciate her help.”
“I had a great experience. . The staff was helpful and extremely welcoming. They were busy , but I was always reassured on the time. I appreciate the help and knowledge they offered . Thank you!”
“I had great experience with the most pleasant staff at this branch. And, the assistant manager, Lyla is awesome and most patient explaining loan, credit lines and other options. I am really pleased.”
8:30AM - 4PM
4570 Mid Rivers Mall Dr, St Peters
Credit Unions
“I’m never the person to leave reviews, but I felt the need to in this circumstance. Tim was extremely helpful in figuring out the issues I was having with my credit card. I was in and out. I’ll add that I came 20-30 minutes before close and while I felt terrible, he was still very kind and understanding!!”
“Evan saved me when I had a laundry emergency. He didn't have to, but that man counted my scrounged up purse change and made it happen. Seeing as the physical branch locations were closed on this time on a Saturday, I owe my laundry day save to Evan. Thank you so much and for being kind.
Every time I visit this location, its a positive experience and folks who operate with such a pleasant demeanor. I appreciate your team and especially Evan <3”
“By far my favorite location! Always efficient, kind, and helpful. I appreciate their professionalism, patience, and attentiveness. Above all, I value their effort to make all clients feel valued and supported.”
“Originally, played a lot of phone tag with Vicky who told us we had to wait 30+ days to take care of a shared account matter that she said we would need to check back every 4 weeks to rectify - What a hassle! Came in the next day to discuss something different and Jamil who completely took care of everything right then & there, no waiting at all - what a relief! Makes me wonder what Vicky was up to!”
“I use this location and the location in South County. The quality of service at both branches are incredible.
Friendly, knowledgeable, and always accommodating with all banking requests.”
10AM - 4:30PM
621 S New Ballas Rd Ste 72B, St. Louis
Credit Unions
“I have never worked with a more knowledgeable, informative and helpful person at Mercy Credit Union than Katie Curran. Thank you Katie for all the help and guidance that you have provided our family for the past 5+ years! We really appreciate you!”
“I have banked with Together for a number of years (going back to American Eagle CU). In this time I have used the Creve Couer branch for the last 3 years or so. In general, I would typically have nothing good or bad to say. I’ve had issues, but they always make things right. Well more recently, I have had experiences that have surpassed even the highest expectations. This level of service was provided by a gentleman named David. David exemplifies the meaning of empathy and he goes above and beyond to help legacy customers like myself. I have recently started my own business and as many business owners know, the first couple years can be pure hell. With having to deal with multiple entities for billing needs, deposits, and other banking transactions…mistakes happen. David not only takes time to properly research (and resolve) the issue; he also takes into consideration the seniority of the customer and OVERALL account history. Because of his diligence, he typically is able to narrow down the root cause and give tips on how to prevent things from reoccurring. In the instances where I am impacted negatively by another entities mistake, David still makes a valiant effort to uphold the business’s needs while satisfying the customer. To sum things up, David has managed to reincorporate a lost art in the business world…empathy, compassion, and most importantly…humanity. Treating people like people and not just another account NUMBER. Thank you David! You just earned this branch a 5 star from me.”
“So kind, so helpful, and best staffs work over-there..Rosanna, Lisa and their team members provides best customer service, provides best advice…100% recommended..”
“Susan Hinton is the best! Customer Service is outstanding and she was able to approve me for an interest rate that is half my current interest rate. Highly recommend!”
“Thanks Ginette at branch for your help today regarding my Roth funding transfer statement and thanks Catherine on IRA customer service phone line for your helps after many phone calls with Schwab and assist my local bank to get the transfer done correctly after long confusion back and forth. Thanks for your patience and help.
Thanks Lisa at branch for always helping me as well.”
“Excellence all around. The employees at this particular branch are amazing. We have a child with special needs and they treat him like an absolute King whenever we come in. Not only are they the most friendly people at a banking institution that I’ve met they are always very professional and courteous. I truly appreciate them and all that they do for us.”
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“I have always had a excellent experience with this credit union, Brittany is the best, they know you personally, I don't how they accomplish this but they have taken customer service to another level for me, recommend them to everyone, Keep up the good work, They protect there customers at all cost”