Nordstrom in West County is an upscale clothing store offering an amazing selection of men's, women's, and children's clothing, along with home décor and top-brand beauty products. Customers can explore the latest trends from top brands and enjoy the convenience of services like in-store pick-up, gift boxes, and gift packaging. The store is known for providing personalized services such as styling and alterations, ensuring an enjoyable shopping experience with exceptional customer service. Many reviews highlight staff who go above and beyond, offering knowledgeable help with products like fragrances and cosmetics, and providing samples. Several customers reported excellent service with specific tasks, such as handling an online return or expertly helping to find a correct and comfortable bra size. In another notable instance, a salesperson ensured a customer received the correct size of a needed item by personally delivering it to them the next day. However, experiences can vary. One customer found the inventory lacking for certain items like children's Uggs and encountered an employee unfamiliar with the process of ordering different styles for delivery, which led to frustration. Despite this, the store is frequently praised for its attentive and helpful staff.
High end brands. Some of the associates are friendly. Others can't be bothered to say hello.
May 2026
Joan from Customer Service order pickup was so lovely and helped me find my rehearsal dinner dress over a few weeks of trying on dresses! She was very patient and kind - my experience was great and i can't suggest ordering and trying on dresses in store enough!
April 2026
I walked into the bathroom and the manager (Elizabeth) noticed my ‘Earth Day’ shirt and she gave me this plant!! Naming this plant after you girl, you’re the best<3
