Shipping Centers in Earth City, MO

“Last night, I was assisted by Lavera and Jeff, and I just wanted to give them a kudos and shout out. A mistake was made where a shipment label was accidentally cancelled after it had already been picked up from the Dropbox. After contacting customer service, I was directed to visit the Earth City location in case they were able to assist. 30 minutes before closing, Lavera welcomed me, gathered the info she needed, and asked Jeff if it’s possible to find the package. Jeff worked a miracle, found my package and we were able to create a new shipment label to send off the package in time. I just wanted to publicly thank both Lavera and Jeff for being so helpful and calm. They turned a potentially challenging situation into an easily resolvable one. While I know this is not always possible, I wanted to thank them for their efforts.”

“Keith beurle is amazing and the best driver ever !! He is always so nice and efficient, sometimes he seems rushed but I think it's only when his manager is being d*** and rushing him”

“I came here to ship two large boxes that needed additional insurance. I originally did an online purchase for labels but when I arrived, I didn’t have the value declaration sheet with me. Claude helped me bring the two large boxes inside the building, then I tried to find the declaration forms on my UPS app and they were nowhere to be found. So I told Claude I was sorry and thanked him for being patient with me. I then voided my original online transaction and Claude was able to get new labels with insurance at the counter, although at a slightly more expensive rate than my original discounted online purchase.

Customer service 10/10

I only wish there was a way to have a value declaration form printed at the customer center.

Claude was great!”