The UPS Customer Center in Earth City is a self-service location for dropping off shipments and using kiosks. Reviews note the wonderful and polite staff, with specific employees highlighted for providing excellent service with a smile. Customers report experiences where staff went above and beyond, offering assistance with packages and forms, and helping to locate items efficiently. The service is described as smooth and courteous, with representatives being thorough in resolving issues like tracking lost or delivered packages. While some note it is a very busy facility, especially during peak shipment times, the overall sentiment is positive. Many customers express being very pleased and state they will stand behind the service provided at this center.
What a joke ! Our phones were in Earth City UPS. Yesterday morning and now all day to day and now till tomorrow afternoon before they reach us. 4 hours away at most Unacceptable UPS. I drive a semi I would never do a customer this way. 3 days to go that little of distance! Unacceptable! Next time I will... read full comment
July 2024
Very difficult to speak with a person after having to go through a Robot that doesn't actually help with a problem but aggravates one. And if you get a person on the phone, they blow you off with no meaningful assistance.
July 2024
My broken bose speaker made it way there it’s going on a 440 mile trip
