“I called yesterday,
Gail informed me that she had 2 5x10 units available, I went over and rented them. Gail is an extremely likable, very knowledgeable, and helpful. I highly recommend A Storage Inn because of Gail Thank you Gail
Jim”
“The manager (Randolph) impressed me as being a trustworthy person who consistently follows through. He does a great job of explaining the policies to new tenants, and also is diligent in handling the inevitable minor problems caused by tenants who do things like leaving trash or not putting carts back where they belong.
Two key advantages of the "climate controlled" building: it's a relatively new building that is in very good condition; and the temp is maintained at about 65°F on the first floor, which is a great relief when loading on hot days. Other "climate controlled" storage units maintain a temp of about 80°F (or higher).
Access to this facility is good during off-peak times/days, but it's located near one of the busiest intersections in the area (I-44 & 141). During the day (especially during rush hour) traffic is often backed up on 141, and there is a LOT of heavy truck traffic going to/from nearby industrial facilities on Elam Ave. The traffic signal to turn from 141 onto Elam Ave. is green long enough for only about four of these big trucks to make the turn.
Once you're in the parking lot, there's only one entrance door to the climate controlled building, at the far end of a long, narrow dead-end parking lot (i.e.: not possible to pull through).”
“Erin was amazing with her customer service! After many stops and starts and changes along the way, she stayed professional, friendly and efficient! She is the best! Thank you! ?”
“Mark was awesome. I came in to rent a storage unit and was confused about the pricing, but he took his time explaining everything and made sure I fully understood the pricing and process. He gave me a tour, was upfront and knowledgeable about the units, and was very friendly throughout the entire experience.
I’ve been having a rough couple of weeks because of this move, and Mark even took the time to listen to me vent while finishing up my paperwork, even though he absolutely didn’t have to. I actually left feeling a little better after talking with him. U don’t find genuine people like Mark anymore. This guy is truly a gem. Thank you, Mark, for the outstanding customer service!”