Department Stores in Excelsior Springs, MO

“A few weeks ago, I dropped off film for development while I was visiting the area from Folsom, CA. I stopped by the photo department a few days later on my way out of town. I spoke to Sonia and she informed me that the prints were not ready yet. This was a dilemma as we were on the way out of town. I discussed with Sonia what we could do and I tried to pay for the pics in advance but the price was not certain due to not knowing how many photos would be developed. She suggested that perhaps she could pay for the photos when they came in and mail them to me. I thought that was a good solution and I tried to give her cash to cover the cost of the pics and postage and she said that would not be allowed, which I understood. The deal was she would mail me the pics and she would give me the total of the pics and postage and I would send her a check to cover all cost. I got home and pics were waiting for me. Inside the envelope was a note that said, " Your photos came an hour after you left. No payment necessary. Hope you enjoyed the travels home. Pay it forward. I truly believe Sonia is a special person. She went the extra extra mile to help a customer. She was so kind and concerned about my situation and found a way to make it work. I believe Sonia deserves some recognition as an outstanding employee and citizen. Respectfully, Bob Trujillo”

“Number 1 auto center ?I almost didn’t want to write this because I hope I don’t end up eating my words later—but this is hands down the #1 auto center I’ve been to.?

I’ve been there three times now, driving from Liberty, and I’ve tried plenty of auto places across the state in 40 years . The people here are fantastic. I couldn’t ask for better employees. I even watched how they treated other customers—very respectful and patient.

They were especially kind with me, even when I didn’t fully understand everything as a older lady . It all started with a phone call—a very nice lady who told me to come in and that they’d take care of my tire. Meanwhile, the Walmart auto center in Liberty/KC wouldn’t even answer their phone for two days.

The difference in service is night and day. Here, they got my car done in about 45 minutes. In Liberty, it's never less than two hours.Ive lived in Liberty 15 yrs and worse Walmart ever .
I really hope ES Walmart stay this way, because I'll gladly keep driving the extra 15 miles for this kind of service.
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Here’s a suggestion—maybe consider giving this team a bonus for being one of the best Walmart Auto Centers around.

If there’s any question, you can check the cameras from yesterday around 12-2 PM to see the level of service and professionalism.

Thank you for being awesome,
?”