O'Reilly Auto Parts in Gladstone, Missouri, is highly praised for its exceptional customer service and knowledgeable staff. Located at 7708 North Oak Trafficway, this store offers a wide range of auto parts, tools, and accessories, along with valuable store services like free battery testing, wiper blade installations, and Check Engine light diagnostics. Customers appreciate the staff's professionalism and willingness to go the extra mile, even in challenging conditions like extreme cold and snow. Reviewers frequently mention how helpful the employees are, with many sharing personal experiences of staff assisting with difficult tasks, such as changing a flat tire or replacing batteries. Instances of employees lending tools and staying after hours to ensure customers find the right parts highlight the team's dedication. The store is also noted for its quick service, with customers receiving assistance promptly, even during busy times. O'Reilly Auto Parts has a free Loaner Tool program for those needing tools for one-time use, further enhancing the customer experience. With over 6,000 locations nationwide, O'Reilly Auto Parts remains a reliable choice for automotive needs, and this particular store stands out for its commitment to excellent service and customer satisfaction.
One of the most best experiences I’ve ever had with their customer service and response time I recommend five stars
February 2026
Went to recycle a battery, Lily was super helpful and made the process easy.
Friendly customer service and knowledgeable staff Store was super clean as well
March 2024
They have the best staff of workers. The 2 young guys working today. 3/17/24 about 5:30 pm.were very helpful very friendly, and I'm from out of the state and I felt welcome.
