Verizon's local store at 5170 N Oak Trfy offers an excellent in-person wireless experience. Customers can receive assistance from knowledgeable sales consultants when upgrading their devices, such as Apple iPhones, Samsung Galaxies, or Motorola edge+, as well as help with Verizon plans. Many reviews highlight exceptional service from employees like Brandon, who provided a great experience during a phone purchase, and J.J. and Ben, who are praised for their attentive and caring support with iPhone issues. Lauren is recognized for her efficiency and problem-solving skills, successfully assisting customers who faced challenges while setting up new accounts. Tessa also received commendation for her patient and informative approach when helping customers find new phones. Overall, the store is noted for its friendly and helpful staff, making it a recommended destination for wireless needs.
Sami was awesome! He helped me save a lot of money, I really appreciated how helpful he and everyone was there
February 2024
JJ helped me find my phone which was like finding a needle in a haystack. He did not give up! He made phone calls and was able to locate in a place I would have never found it! I so appreciate the time and diligence! You don’t find customer service like that very often. I am so grateful!!
January 2024
I can’t speak highly enough of J.J. and Ben. These 2 men are valued employees. I hope management realizes what they have. I was having a lot of problems with my iPhone. They took their time to help me and treated me like I was the most important person that would walk in their store today. Thank you for a job well done... read full comment
