Banks in Hazelwood, MO

“I want to thank you assistant that helps and greets customer as they come in thank you for your help and also Zjohne' is awesome she is an amazing Spealist Lead she helped and answered all my questions.I appreciate everything that you have helped me with you are awesome!”

“Hello,
I would like to start by expressing my sincere appreciation for Shannon and Sam at this branch.
Shannon went above and beyond her duties in assisting me today, taking the time to correct and clean up issues that had been created previously by multiple individuals. Her attention to detail and willingness to step in and resolve the situation did not go unnoticed.
I would also like to thank Sam for his professionalism and hands-on approach. He made it a priority to understand the situation and work toward a resolution, which helped ease what has been a very stressful experience.
Because of their efforts, I feel more confident that my concerns are being taken seriously and properly addressed. Their level of service is exactly what members should expect.
That said, I do believe there is an opportunity for improvement in overall communication. Some of the earlier interactions I experienced did not reflect the same level of care, clarity, or responsiveness. As a member, it is important to feel heard, valued, and informed throughout the process.
I truly appreciate Shannon and Sam for turning this experience around, and I hope their standard of service can be reflected more consistently across the team.
Thank you.I wanted to provide an updated review based on my full experience.

While I previously shared my appreciation for Shannon and Sam—and I stand by that completely—I also need to address concerns regarding other interactions I’ve had.

Unfortunately, my experience with Roseanne and Justin did not reflect the same level of professionalism or urgency. There was a noticeable lack of communication and follow-through, and when I was finally contacted, the approach did not feel solution-oriented. At that point, I no longer felt comfortable continuing the conversation.

Consistency in customer service is extremely important, especially in the banking industry, where trust and clear communication are critical. My experience varied significantly depending on who I spoke with, which is concerning.

I am giving this location five stars solely because of the exceptional service provided by Shannon and Sam. Without their involvement, my rating would have been significantly lower.

I hope this feedback is taken constructively and used to improve overall service consistency for all members.”

“Best manager at any bank you ever see or meet great personality five stars service all that handled by Russ miller the manager at Hazelwood branch I choose paramount over any other bank because of Mr miller”

“Just want to give a shout out to Natalie and staff! From the moment I entered they were all extremely friendly and helpful!

Thanks again everyone at PNC, have an awesome day :D!”

“Great customer service i was Greeted by Easter with a big smile,very polite,professional and great customer service! Sharon helped me cash my check! She provided excellent customer service! The location was sooo clean and friendly! by far one of the best Bank of America locations!!!! Thanks you guys for a wonderful visit keep up the good work”