CVS in Independence offers a wide range of services to help customers manage their health and everyday needs. The store is open seven days a week, providing convenience for prescription refills, COVID-19 and flu tests, vaccinations, and personal care items. Customers appreciate the friendly and helpful front staff, with some noting quick service for items like energy drinks and vitamins. Many mention that the associates are nice, and the store often has good deals with the ExtraCare® program and weekly sales, making shopping both affordable and efficient. Online ordering for free pickup or same-day delivery is also available, saving time for busy customers. However, experiences with the pharmacy vary. Some customers have encountered rude or unhelpful pharmacy staff, especially during busy times or due to staffing shortages. There are complaints about slower service and staff being in a hurry, which can make interactions feel unfriendly. Additionally, the store's hours are not 24/7 as some expect, closing early on Sundays and most nights, which is disappointing for those who work late shifts or need urgent medications at odd hours. Despite these issues, the overall atmosphere is positive, and many customers still enjoy visiting for its friendly front-end service and convenient location. The clinic staff has received praise for being polite and knowledgeable, though some have had less satisfactory experiences with pharmacy staff. Overall, CVS in Independence is a helpful and friendly store, but improvements in pharmacy service and hours could enhance the customer experience.
The young lady who helped me was very kind and available for my every need. I wanted to make photos from my phone and I had no idea what I was doing. She patiently helped me get the project done.
November 2025
I go in on 11/23/25 to drop off a prescription for my son. When I approach the counter, first off I was not greeted. So I had to ask could someone help. The lady did say that the rx had been filled. However no one thought to call. Anywho, if you can choose a different cvs.
November 2025
Absolutely the worst. Prescriptions take longer than a hour to fill with 7 techs working. No customer service, it’s frustrating and unnecessary. Just get people what they need. Not that hard.
