Hy-Vee Pharmacy on 23rd Street in Independence is known for its friendly and helpful staff, especially a pharmacist who goes above and beyond to assist customers. Although the pharmacy's policies can be frustrating—such as not accepting GoodRx for some medications and lacking communication about delays or insurance issues—staff members like Mirage show exceptional care and dedication. Customers appreciate the patience and attitude of the staff, which sets this pharmacy apart from others. The store also stands out for its beautiful floral arrangements, making it a great place for special occasions like Valentine’s Day. Overall, the pharmacy is valued for its caring staff and quality service, with some suggestions for improvement in communication and prescription handling.
