Mobile Phone Accessories near Jackson, MO

“I placed an order to pickup a new iPhone because I was wanting to switch over to AT&T from my current carrier that I have. I was wanting to avoid the several hour long situation that comes with purchasing a phone in store. I was notified that my order had been cancelled so I called the store and was told to come in. Brandon truly went above and beyond to figure out what was going on and tried his hardest to help me walk out of the store with a phone. I had to verify my identity on the phone and was approved for the phone that I was wanting. After getting off the phone we realized that my SIM card had a password on it and we had to call back to verify my identity again and get re-approved. For one reason or another, the 2nd person who answered the phone decided to not approve me to get my phone. I’m not sure what could have changed, but it was extremely frustrating having spent hours in the store. We all felt extremely defeated and I was told to come back into the store on Tuesday when a manager would be in. And that’s exactly what I did. I got there Tuesday feeling hopeful and excited to get my new phone. Korey was so incredibly friendly and helpful. We went through the same process. Finally got someone on the phone to verify my identity and that’s when I was informed that they actually didn’t have anymore randomized security questions that they could ask me to verify my identity and that I would have to wait an unknown amount of time for those questions to be provided by the government. Unfortunately, I left the store in tears and I decided that I would not be going back because it was too mentally frustrating and it was evident that there are some severe issues going on in certain departments within AT&T, not at the storefront. They have great people working at this specific store and it’s a real shame that these internal departments are effecting their potential sales and commission that these employees work so hard for. Its been a few weeks and I got a new phone, but I’m disappointed that it couldn’t be with AT&T.”

“Tevin was amazing with helping me pick the perfect phone and was very helpful with everything . From the moment you walk into the moment u leave he was so kind and didn’t mind all the questions . Very happy with the whole visit ! Thanks again”

“Nathan is a great sales rep and helped me out beyond what he should have and we greatly appreciate all of his knowledge and help with the process of switching over to our new phones. Big thumbs up to the whole crew though very easy to get along with.”

“Exceptional customer service. Brayden is amazing. He takes his time, goes over every aspect, and ensures everyone is satisfied before leaving. This is the best experience we have had in quite some time.”

“I’ve been into the store multiple times while a guy Jospeh was there and he always would tell me he can’t help me I went into the store yesterday and Miss Elisha was back and she was pleased to help me and fixed my problem within 15 minutes. She has a great personality and can tell she takes pride in helping the customers. Long as she is there I will definitely return. She even told me about my upgrade I knew nothing about I will be back to get a new phone with her! Great customer service”