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“Tevin was amazing with helping me pick the perfect phone and was very helpful with everything . From the moment you walk into the moment u leave he was so kind and didn’t mind all the questions . Very happy with the whole visit ! Thanks again”
“Nathan is a great sales rep and helped me out beyond what he should have and we greatly appreciate all of his knowledge and help with the process of switching over to our new phones. Big thumbs up to the whole crew though very easy to get along with.”
“These guys are a real technical gem. Whenever manufacturer reps cannot do a basic task, like order and repair my 30 day young Iphone 17 pro max, these guys do it easy and on time. While some things take more money than others, their repair integrity is top notch when a simple (sometimes free) fix can help you. This is what phone repair service should be from every store.”
“We love the service— provided to my entire family (of 7) by Kym Williams. In over 30 years of ATT, she has by far been the best, most efficient, and pleasant customer service provider we’ve ever had! We hope she will be at the Cape Girardeau location for a long time!”
“Exceptional customer service. Brayden is amazing. He takes his time, goes over every aspect, and ensures everyone is satisfied before leaving. This is the best experience we have had in quite some time.”
“I’ve been into the store multiple times while a guy Jospeh was there and he always would tell me he can’t help me I went into the store yesterday and Miss Elisha was back and she was pleased to help me and fixed my problem within 15 minutes. She has a great personality and can tell she takes pride in helping the customers. Long as she is there I will definitely return. She even told me about my upgrade I knew nothing about I will be back to get a new phone with her! Great customer service”
“I love it here ...The crew is very helpful & informative. If one doesn't know, they will get someone that do. Customer service is above & beyond excellent.”
“Easily the best experience my wife and I have had changing mobile carriers, best customer service as well helped us through issues and shared laughs the whole time. Great place great service”
“My sister and I just went in for new IPhones and Jennifer helped us leave with backed up phones in less than an hour. She was helping us, and her other associates who the their customers while staying friendly the whole time. She made it a breeze for us.”
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“I placed an order to pickup a new iPhone because I was wanting to switch over to AT&T from my current carrier that I have. I was wanting to avoid the several hour long situation that comes with purchasing a phone in store. I was notified that my order had been cancelled so I called the store and was told to come in. Brandon truly went above and beyond to figure out what was going on and tried his hardest to help me walk out of the store with a phone. I had to verify my identity on the phone and was approved for the phone that I was wanting. After getting off the phone we realized that my SIM card had a password on it and we had to call back to verify my identity again and get re-approved. For one reason or another, the 2nd person who answered the phone decided to not approve me to get my phone. I’m not sure what could have changed, but it was extremely frustrating having spent hours in the store. We all felt extremely defeated and I was told to come back into the store on Tuesday when a manager would be in. And that’s exactly what I did. I got there Tuesday feeling hopeful and excited to get my new phone. Korey was so incredibly friendly and helpful. We went through the same process. Finally got someone on the phone to verify my identity and that’s when I was informed that they actually didn’t have anymore randomized security questions that they could ask me to verify my identity and that I would have to wait an unknown amount of time for those questions to be provided by the government. Unfortunately, I left the store in tears and I decided that I would not be going back because it was too mentally frustrating and it was evident that there are some severe issues going on in certain departments within AT&T, not at the storefront. They have great people working at this specific store and it’s a real shame that these internal departments are effecting their potential sales and commission that these employees work so hard for. Its been a few weeks and I got a new phone, but I’m disappointed that it couldn’t be with AT&T.”