The Cricket Wireless Authorized Retailer provides excellent customer service, with knowledgeable and helpful staff like Jordan, Kaytlyn, Cammie, and Doug. Customers have praised the staff for their patience, efficiency, and ability to resolve various issues, from phone upgrades to text messaging problems. The store is described as busy but the staff manages to assist multiple customers at a time effectively. Overall, the Cricket Wireless Authorized Retailer is a reliable and recommended choice for those in need of new service, phone upgrades, or assistance with their mobile devices.
Dianna the manager was amazing and totally kicked butt we had a SIM card that didn't work and instead of going on lunch she helped us out so I can use my phone for work again! 10/5 stars
May 2026
Diana is amazing!!! We loved her. Definitely go and see her!
November 2024
Shout out to Jordan at Cricket Wireless (Capital Mall). He spent a significant amount of time with my phone upgrade that failed to transfer data from the old phone. If you need new service or a phone upgrade, Jordan is the man to ask for.
