Gary Crossley Ford in Kansas City is known for its large inventory of Ford vehicles and award-winning customer service. The dealership offers a variety of services, including a free car wash program and a 3-day guarantee on all vehicles. They are actively involved in the local community, supporting charities, schools, and sports throughout the Kansas City area. Customers consistently mention the professional and knowledgeable staff, with some praising the helpfulness of specific employees during vehicle purchases and service visits. The dealership handles recalls efficiently, often completing repairs quickly, and provides excellent support even to non-customers, demonstrating a commitment to customer satisfaction. Many customers highlight their positive experiences over multiple visits, whether buying, selling, or servicing vehicles, noting that there is no unnecessary haggling and that the process is quick and pleasant. Overall, Gary Crossley Ford is appreciated for its friendly staff, community involvement, and reliable service, making it a trusted choice for many in the Kansas City area.
Had a recall on our bronco and they had it done and fixed in about an hour. The staff were all very professional and on point. I've gone there for parts and it's always a good experience.
November 2025
Sam Dorsey is a great person to work with always works with u to get u great deal
November 2025
Tenth vehicle I have purchased here in the last 10 years, no complaints, and Dealing with Sam Dorsey as a salesman is as good as it can get
