Metro by T-Mobile on NE Vivion Road is known for its exceptional and friendly customer service. The staff is described as super awesome, kind, helpful, patient, and knowledgeable. Specific employees receive high praise for being genuine, caring, selfless, and for providing unmatched service with a smile. Customers report receiving patient help when switching services, choosing phones within their budget, and getting assistance with promotions, phone unlocks, and various issues. The service is consistently noted as above and beyond, making customers feel they have finally found people who really care. The location itself is commended for being reliably open and awesome, with a team that walks customers through the best prepaid plans. The business offers unbeatable prepaid plans with unlimited talk, text, and data, along with 5G phones from brands like Apple, Samsung, and OnePlus. Customers express high satisfaction with their new phones, accessories, and service, and state they will always recommend this location.
Lauren and Summer are always amazing. They are kind, knowledgeable and always go out of their way to make sure you have the best deals AND they're quick!
April 2026
Staff was excellent. Knowledgeable and helpful. Gave me a deal on my phone case with my new phone and service.
January 2026
Lauren and summer are freaking amazing!!! They were super helpful and so easy to get along with. ♥️💗♥️💗♥️💗
