Sporting Goods in Kansas City, MO

“So was at luluemon today with my 3 year old that had an accident . Diana not only came to our assistance but she gave us a lovely black pants that she insisted we take and also a headband for her older sister. Diane went above and beyond and I just wanted to commend her for her excellence in customer service . I will be back to personally but from this wonderful assistant . Thank you Diana”

“I went into the store, looking for Royals gear for my grandson. I was immediately greeted and asked if I needed help. Samantha was awesome and took me right to the right aisle. Big selection for little tykes. In and out, great service, 5 stars”

“First time visiting this particular location. They do a great job at organizing the vast amount of merchandise in a store with a smaller footprint than other spots (particularly up North where we're blessed with bigger stores.) Lots of Chiefs items, which is especially nice since many of the hotels are close to this spot, so out of towners can pop in quickly. I personally loved the Travis Kelce/Taylor Swift items as they captured the buzz in our city at the time of this posting.”

“I highly recommend Pro Athlete Inc. to anyone looking for baseball bats and gloves. It provides high-quality and durable products that you can rely on for every game and practice. Its team is made up of professional, friendly and knowledgeable individuals who truly care about each customer and their individual needs.”

“Very friendly & helpful staff. Offered to call another store for us & put a boot my wife wanted in her size on hold at the other store so we could get our BOGO. Love this store & it's so friendly & helpful staff!!!! My hats off to them for their EXCELLENT CUSTOMER SERVICE...and even during the holidays!!!! Wow guys keep up the great work & we'll keep buying from u ???”

“Huge selection of KC Chiefs gear. Basically anything you want with KC logo… lots of Royals and Jayhawks (ugh) gear too. A bit pricey. But the trip is worth a visit due to the vast inventory.”

“***POSITIVE UPDATE (with changed rating): the manger reached out a couple days later apologizing. He called and emailed and followed up several times to let me know how they were making changes to not let this experience happen again. He offered to send a gift card to encourage us to give them another chance. I am quite pleased with his quick response & resolution*** 11/27 He sent the gift card as promised!***

The female employee on phone was helpful to check if a large item was in stock. I asked if it would fit in my van with seats out and she was very confident that it would. I told her my spouse was working so it would be just me and If there were employees who could help me move it and she said of course. I drove 35 min to purchase as online showed none in stock at the store although there was one. Cashier at front was kind. Gentleman upstairs who came down was very rude when he said it wouldn’t fit and I asked him to try since I drove so far. He grabbed two other employees as he shook his head when walking away from me. The two additional employees who came to help move the large item wouldn’t make eye contact with me or acknowledge me. They were over the top rude in showing they were annoyed with me by ignoring me. Made me feel quite uncomfortable. The item would not fit and they almost seemed glad as to prove me wrong. It was kind of sickening. The cashier apologized on their behalf which was sweet. Even she saw their disrespect. I purchased the item and signed a paper to hold the item until the next day when I could borrow/rent a truck. I came back the next morning less than 10 min after the store opened at 0900 with a truck and two family members to help move the big item. A different cashier but still kind and helpful called someone to bring the form for me to sign saying I picked up the item on hold. My two family members and I waited for quite a long time, chatting. The cashier helped one person while we waited for 20+ minutes. The store had just opened and was not busy yet the cashier told us they were telling him they were busy so they couldn’t bring the form. Finally my family members went out to load the item that had my name on it since we had been waiting for such a long. It all felt really odd. I have this feeling they were making me wait as pay back for the day before bc I saw 2 of the employees from the day before. As my family members were loading the large item a lady rushed to the checkout with the form and very rudely said “can you tell them to NOT do that?!” Looking at my family members. She didn’t say “good morning” or “how are you?” Or “glad you were able to get a truck and more help today”. I was confused but asked “them?” As I pointed to them. “We have been waiting a long time so they went to load while we were still waiting” she snapped back “we are busy!” then she slammed the paper down in front of me and told me to sign, still never acknowledging me. she never even asked for my ID to confirm I was the correct person to pick up the item. Im sure she recognized me from the day before. As I signed I said “there is a lot of attitude here”. I said it in a sad and surprised tone. Not once did I yell or treat the employees the way they treated me. I even thanked the two employees at the checkout who were kind during the rudeness. I also thanked them the day before for trying to For it in my van. They never said “you are welcome” or anything along those lines. I also made sure they knew I was going to purchase and return the next day and they curtly said “oh we know”. Back to the next day experience, my spouse came back in to ask the employee (Karen) why she was giving me attitude and what the problem was. She kept denying there was a problem but she clearly was upset and wouldn’t make eye contact with either of us so we left feeling unsettled. Such an odd and upsetting interaction on both visits to the store. I’ve never been treated so rudely at a store after spending almost 1k on one item. Still makes my heart race thinking about it today as I’m writing this. I won’t retu”

“Calling all sneakerheads .This is the place to go in Kansas City. Every time my kids and I come here, we get great service. Always have a good selection to choose from.”

“Very helpful in surprising daughter. Went back year later to have final patches and medals added. They were easy to work with and always had coat finished on given day”

“Drove down from ND for a Chiefs game but needed new attire. The Grand Central Station store was recommended by friends. A young lady Mary helped us find everything we needed including some Kansas City BBQ sauce to take home. 6 stars for Mary!”

“I saw they had a hat I wanted that I couldn’t find anywhere else, but it was for sale in-store sale only. This was a problem because I live 3 hours away in another state. I used the chat feature on their website to ask if I could purchase the hat without going to the store, and I was told (with an almost immediate response) to give them a call and we could take care of it. On the phone they were friendly and helpful. They found the hat I wanted, took my payment and I received it just 4 days later along with a handwritten thank you note from the owner. Really impressed with this store and will go to their website first from now on to get the Chiefs and Royals gear I need. Thank you!”

“Brooke the Manager and Lily, we're very polite and professional. They both help me find some great workout Leisure ensembles. I am very happy with my purchase experience. I will only shop here now!!!”

“I like the mass varied inventory. To my surprise I found a great selection of Sketchers tennis shoes at a lower price than some competition. I am a bug fam of Sketchers step ins. I ain't gonna waste my time and energeny lacing up shoes.”

“Leyshon was very responsive to emails and helped us through the process of picking out a color that would work for our logo. We appreciate her attention to detail and the shirts look wonderful! Thanks again!”

“This Foot Locker is in The Plaza, a very glitzy and expensive shopping area. The store has all the latest shoes and the staff is super friendly. I will be coming back very soon!”

“Great place for hats. Even if I buy from their website have them delivered here for pickup. Then I don't have to worry about my purchase getting stolen off my front porch.”

“The staff was attentive and professional. They provided many options to try on based on my requests. I'll definitely be back!! Happy Memorial Day! ??”