Spectrum Store

Cell Phone Stores, Internet Service Providers
Hours: The Spectrum Store in Kirkwood provides Internet, Mobile, and Cable TV services where customers can shop, upgrade, pick up or return equipment, and pay bills. Reviews highlight both excellent customer service and some operational frustrations. Many customers report awesome, wonderful, and great experiences with very good, knowledgeable, and patient employees who go over and beyond. Staff are noted for being extremely helpful and considerate, especially with older or less technically literate customers, taking time to answer all questions and ensure everything is set up, even staying past closing. Specific positive interactions involved help with mobile phones and new products. However, a common recommendation is to make an appointment. Without one, wait times can be long, even on weekends, with customers noting a lack of urgency. The process is not a simple drop-off, and the store can be understaffed, with only two employees present at times. Some customers grumble about management not pitching in to help process returns faster. Despite this, the store is praised for having products in stock when others do not, leading customers to choose it for future visits.

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1. Kirkwood, Missouri