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“I had made the choice to upgrade my phone to an iPhone 17 Pro from my Samsung 25Ultra Note, and then changed my mind. I had done the initial upgrade over the phone. I was immediately regretting my choice and tried to cancel, but was told the iPhone had already shipped and all I had to do was reject it when FedEx delivers it. Not trusting FedEx I went ahead and signed for the phone. Not realizing that FedEx has a specific delivery service for high end devices and such. So I called Spectrum and was told I needed to return the phone through a Spectrum store. The store tried to help but the system said I need to ship it back. I called into Spectrum again from my original phone, and the rep on the phone was telling me I had to call from another phone because mine would be turned off so they could put it back on my account and remove the iPhone which I had not even opened the shipping box. At this point things started getting really ridiculous on the call center side, and this is where Samantha the store manager stepped in. Though she was doing training, she stopped what she was doing and went above and beyond to help me get this issue fixed without anymore run around. Christian, was the store representative I started with, and he was also doing his best to keep the lines of communication going and tried to move things along as quickly as possible. Meanwhile Tyler is handling and helping other customers.
What I witnessed in this store was superior customer service from Christian, Samantha, and Tyler. I know what Christian and Samantha did for me, and I could also see what Tyler was doing to help a few other customers who were also having issues. One customer in particular was in quite a situation but he and Samantha found a way to help her.
This will now always be my go to for any kind of upgrade, or any other issue. The customer service is superior and by far one of best experiences I could possibly have given the extremely frustrating situation. They made it so much better and easier to handle.
If you are going to do an upgrade, do it from this store. And remember, they are there to help, so be kind.”
“Brenden Ramm went out of his way and after his shift to call me back and answer a number of questions about my son’s phone…thank you Brenden so very much, what a great example of wonderful customer service you are! ????”
“Susan was great! She was very detailed, informative and helpful. She is what customer service should be and I appreciate that! I'm happy w/my service as well.”
“I have been there 3 times and everytime I get to work ith Annette. She is great! She helped with a phone transfer from an old carrier and the last two times was upgrading my phone. She is patient, kind and helped us out each time. She is a great employee and deserves all the accolades.”
“I just came to set up my phone with a plan and store there was packed with customers. But the Ryan there dealt all other customer and help me set up my phone with a plan and he also did explain me about the plan. Wonderful guy and recommend this store and especially to look for Ryan.”
“As a St. Louis citizen with anxiety and depression, I am easily stressed by poor customer service. That being said, I thrive on premier customer service and that is exactly what I received at T-Mobile S Kingshighway. My Sales Clerk, Antonio, presented himself as professional, knowledgeable, and expeditious. Antonio quickly assessed the issues with my phone and rectified the matter. Five stars is not enough to rate a clerk and a store that treated me so well. The assistant manager even asked me to let her and the staff know if I needed anything further. This level of customer service definitely makes me glad I switched from Metro because I am assured that the staff at T-Mobile are dependable and supportive. Thank you all for your time.”
“Stephen Thomas was wonderful! He worked with us on resolving a complicated issue with our cell phone, which were quite challenging. At all times, he was professional, pleasant, and he fixed our problem in the best way! I would definitely recommend this T-Mobile!”
“I bought a new iPhone 15 online from Verizon. This us a purchase where someone from Asurion comes out to your house to deliver and setup the new phone. As luck would have it, Verizon was having an outage when we attempted to activate the phone and it did not work.. I was told the phone would likely start working by the next morning.
Unfortunately, it was not working the next day so I decided to take it and the old iPhone to the Verizon/Cellular Sales Store in Ballwin. A sales associate Matt Karis enthusiastically tackled my problem. He quickly determined that my account was “hung” because of the attempted activation during the outage. Matt skillfully untangled the issue with Verizon tech support and got the account unhung.
Because it was an online purchase, it would have been valid for him to send me on my way to transfer the data between the old and new phones at home on my own. Instead, he demonstrated great customer service by volunteering to do the data transfer in the store where he could monitor it and address any subsequent issues if necessary. I was greatly relieved when he performed the nerve wracking procedure without any problems!
Matt also took the time to compile a list of current Verizon discounts and offers for me. Another associate Brian showed impressive depth of knowledge explaining some of the complex Verizon discount interdependencies.
I highly recommend this store and Matt and Brian in particular for their outstanding customer service and technical expertise. I greatly appreciated their positive spirit of helpfulness and care.”
“While working with Keema she was very informal and professional! Im sending all my family here! And I will be back on Tuesday for Team Mobile Tuesday! Please ? give Keema a raise! She was the highlight of my month! ?”
“The people here are amazing and are so nice Ahmin dose an amazing job helping me out every time I come in this store is amazing I recommend everyone to come here!”
8:00 AM - 3:00 PM
816 Horan Dr, Fenton
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“After a really bad experience with another company digging utilities, I must say that Rob not only handled himself with grace, but did a great job. He was on time completed the job within a very reasonable timeframe and informed me along the process. I can’t thank him enough and appreciate all he does.”
“This store is wonderful. We drove 2 1/2 hours to get there and they were able to get my account unlocked after customer service had accidentally locked it and we had already spent over 12 hours on the phone trying to get it figured out. We were out of there in less than an hour. Seth definitely knows what he is doing. Couldn’t recommend more.”
“Canceled my Spectrum internet and switched to T Mobile. They were very quick and helpful. They answered all my questions and were willing to help me get set up over the phone.”
“Amar was amazing! He helped me with all of my issues and even got me a free watch to go with it! I highly recommend this store to anyone close by, and look for Amar!”
“I called looking to buy some ear buds, they didn't have them in stock. I asked about the release of the next newer ear buds. She didnt think they were out yet. When I arrived she found me and told me that she was wrong and they did in fact have the pro 4. I also got them for the exact same price as the pro 3. So 10-10”
“Blake and Jerry were incredibly kind and helpful while adding another line and upgrading to a new phone! My old iPhone was terribly slow to transfer my data, but Blake and Jerry were beyond patient and continued to troubleshoot until the process was complete. They were also sure to get us the absolute best deal possible.
Excellent experience!”
“Sam and Gabe were spectacular. Got me all set up with 2 new watches for me and my wife, and gave us the brand new home internet. Will be coming back for all of my T-Mobile questions!”
“Had a great experience with the T-Mobile Balwin store! Noah and Luke are awesome! Great prices and excellent service! Go see them, you won't be disappointed!”
“We've been using for a few years to provide data to access remote security cameras. We had poor connection speeds with a different phone/data provider in a remote area and Brown Dog was able to provide a connection that has been reliable and effective. We've expanded to other locations and have a third pending. It's an economical solution especially if you aren't trying to connect to a traditional home or office space. Customer service has been great, never had an issue in the years we've been a client.”
“From NWI, just so happened to be in town and came here to transfer my data to my new phone, Dustin was an absolute angel and was very kind & patient. been with t-mobile for 6 years now, and that was by far the best experience I’ve ever had! would happily drive from NWI again just so he could sell me my next phone”
“Miss Harshi was a very very big help to me very compassionate very great. Miss Harshi also is a big great awesome asset to the Mobile boost company I'm very much needed in the community. She's the top business person in customer service at boost Mobile.”
“Greg is the one and only reason for giving 4 star. He was so humble and knows exactly how to treat a customer. He is calm and a real problem solver. He should be at higher positions definetly.
We took 4 lines together, in this case it should be 25$ per line and taxes somewhere 5$ each. But the bill came out was 348$ only for 3 lines. Greg helped us fully and made it right and also other guy helped us but he was a bit rude. Greg stepped in and he completly sorted our issue. Thanks to Greg.
We got same kind of estimate for nxt month too. We have to visit again and I'm not comfortable if there was no greg next month. Hope he'll be there.”
“I had great experience in this store, the girl helped me set up the Internet service for 1G instead of my old 500M, it’s great deal, and she is very very patient when helping me. I will come back again if I need Internet related services.”
“I had some issues accessing my online account as well as billing questions. I was connected with Adriena (sorry if mispelled ?), and she was able to help me get acces to our account in minutes! She also helped me save some money monthly! Very helpful and kind :)”
“In today’s world, decent customer service is extremely rare. While there was 1 bad apple in the bunch, I have to give much appreciation to the others I spoke with over the course of setting up new mobile service. They paid our previous balance of $335 through AT&T, plus we got brand new iPhone 17 pro max phones, all for a really reasonable price each month. We’ve had good service every where. But, most importantly, getting through to an actual person via chat has been so fast & easy, and they’re (for the most part, minus the 1 bad apple) efficient & effective! Thank you!!”
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“Shout out to Alex Walker, Sr. Manager at the Verizon store at 1050 S. Kirkwood! Our 90-year-old aunt lost her phone and received a new one, but we had no idea how to set it up. Alex was incredibly kind, patient, and knowledgeable. He took the time to get her phone working and even coordinated it with her tablet. He made the whole process easy and stress-free. We highly recommend Alex and this store!”