Cell Phone Stores in Kirkwood, MO

“This young man was VERY helpful! I told him why I was there & he from here he knew what to do!
I had a bad experience hours before at your south county location. Which left me to leaving.
I will go back to Kendrick J for future help.”

“Shout out to Alex Walker, Sr. Manager at the Verizon store at 1050 S. Kirkwood! Our 90-year-old aunt lost her phone and received a new one, but we had no idea how to set it up. Alex was incredibly kind, patient, and knowledgeable. He took the time to get her phone working and even coordinated it with her tablet. He made the whole process easy and stress-free. We highly recommend Alex and this store!”

“I had made the choice to upgrade my phone to an iPhone 17 Pro from my Samsung 25Ultra Note, and then changed my mind. I had done the initial upgrade over the phone. I was immediately regretting my choice and tried to cancel, but was told the iPhone had already shipped and all I had to do was reject it when FedEx delivers it. Not trusting FedEx I went ahead and signed for the phone. Not realizing that FedEx has a specific delivery service for high end devices and such. So I called Spectrum and was told I needed to return the phone through a Spectrum store. The store tried to help but the system said I need to ship it back. I called into Spectrum again from my original phone, and the rep on the phone was telling me I had to call from another phone because mine would be turned off so they could put it back on my account and remove the iPhone which I had not even opened the shipping box. At this point things started getting really ridiculous on the call center side, and this is where Samantha the store manager stepped in. Though she was doing training, she stopped what she was doing and went above and beyond to help me get this issue fixed without anymore run around. Christian, was the store representative I started with, and he was also doing his best to keep the lines of communication going and tried to move things along as quickly as possible. Meanwhile Tyler is handling and helping other customers.
What I witnessed in this store was superior customer service from Christian, Samantha, and Tyler. I know what Christian and Samantha did for me, and I could also see what Tyler was doing to help a few other customers who were also having issues. One customer in particular was in quite a situation but he and Samantha found a way to help her.
This will now always be my go to for any kind of upgrade, or any other issue. The customer service is superior and by far one of best experiences I could possibly have given the extremely frustrating situation. They made it so much better and easier to handle.
If you are going to do an upgrade, do it from this store. And remember, they are there to help, so be kind.”