The O'Reilly Auto Parts store on Southwest Ward Road in Lee's Summit is noted for its helpful and professional service. Customers report the staff is consistently courteous and goes above and beyond, offering helpful diagnostics and making them feel comfortable. The team is described as hugely helpful and never condescending or dismissive. Service includes free battery testing, and staff are willing to assist with installations even in poor weather. The store offers a variety of services like free battery testing, wiper blade installation, and a Loaner Tool program. They carry a wide selection of parts, tools, and accessories, and can quickly order items not in stock. Customers also appreciate the 10% Veteran's discount. The location is convenient, situated next to gas stations and other shops. This store fosters strong customer loyalty through its dedicated and money-saving assistance.
I had an issue with a battery cable today. I was able to get the assistance I needed from Scott. I ended up having to make a few trips to the store and even made a call. Scott was very helpful every step of the way. I highly recommend stopping here for your auto part needs.
February 2026
Shawn, Elijah and Dylan are very helpful! I appreciate your help with my truck batteries!
November 2025
Emma was FANTASTIC! Had an issue with a work account and after several phone calls with Emma, we were able to figure the issue out. She was a great communicator and resolved the issue in a very timely manner. Thank you Emma. Look forward to doing business with you again.
