Banks in Liberty, MO

“Lori, the branch manager, has undoubtedly provided the best banking experience I have ever had! She has helped our business immensely and truly goes the extra mile to get it done.”

“Ashleigh at Bank for the West is the best! We met with her to discuss moving our business accounts to them. She was so helpful, patient and knowledgeable when explaining their products and everything else we may have missed when setting up our business and in our daily operations. We decided to move forward with them for all of our business banking needs.”

“Customer service is great. They go out of their way to help regardless of the size of your bank account. I have been a customer since 2013 and wouldn't think of going anywhere else.”

“I a customer for over 50 years. The staff first impression of customer service. I have always received great service.
I bank at the Liberty location.
I always found bathroom facilities needed when you serve customers.
Recently the bathroom facility no longer available to customers as code needed to use.
How sad that a small service taken away. I have never seen facility in need of cleaning or abuse. Yes. I have used these facilities many times.
But know staff will have code to use, that gives me peace of mind, they may use.”

“Very professional and welcoming teamwork of employees once I entered the bank. I felt very at home in the temporary space and the manager has done an outstanding job with his team!”

“This is an edit to my review: I received a call from Michelle the Bank Midwest Liberty Branch Manager and she sincerely apologized for the unfortunate incident with the assistant Bank Manager who was disrespectful and left me with a horrible feeling that day and she listened as i explained the situation and assured me that she would talk to all her assistants since I’ve been a loyal customer for over 25+ years and even went over and above and gave me a $45 credit on my account for the expedited charge for my new debit card and all for the trouble and thanked me for letting her know so she could make it the situation right for me. I was very very grateful and felt heard and appreciated and very respected and I feel very satisfied in the end!! Thank you Michelle- you are the best and thanks for truly helping and listening to me! I’ve always loved this branch and always held it up in the deepest regard!! ???♥️♥️??
Thank you thank you thank you!! 5 ⭐️?
#respected# grateful #truly satisfied

On Saturday : My card was compromised and I arrived a few minutes before noon and the bank manager wouldn’t help me because “they were shut down!” When a customer just walked out of the building! I’ve been a loyal bank Midwest customer for many years and when I really needed help, the response from the bank manager is, I’m sorry come back Monday! Horrible customer service! I’ve never been treated with such disrespect and disdain! Really people this is your job!! I worked customer service for many years and never turned people away especially if they are in desperate need of a horrible situation! My advice is Get out of customer service especially when you’re at the level as bank manager! #disrespected #disappointed”

“I have used this Liberty branch since we moved to Liberty in 2011. Sheila and her staff have always been absolutely the best! I have business and personal accounts there and have always felt like I actually mattered to them. A feeling I don't get at other banks!! Everyone has their own opinions, and there are some bad reviews, but it seems people are more likely to complain than praise these days. It can be a little slow occasionally, but what isn't these days. I,ve been a business owner for over 30 years and have never had a better bank! Give them a try, meet Sheila, you'll see!”

“Lori, the branch manager, has undoubtedly provided the best banking experience I have ever had! She has helped our business immensely and truly goes the extra mile to get it done.”

“Great Experience!!! I recently went to an event focused on financial literacy for veterans. The guest speaker was a former Special Operator who as a civilian works for Bank of America in Liberty. I came in today to inquire about an account and they were slammed!!! That same speaker was in their lobby just moving and grooving controlling the room. Matt Beatty was awesome!!! This guy is a great representation of a veteran in action and a professional. He got all of us handled and I became a new client because ofMatt. Matt has been such a huge part of assisting me with my transition out of the military and into civilian life, he always checks on me and makes sure on a personal level that im doing ok with life in general, can't say enough.Thank you for your service brother in and out of uniform!!”