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“There was no wait! I was able to return the cable box and no longer are charged for its use. I was also given advice to switch one of the modem box we have to improve our internet experience.”
“I was ready to leave Verizon due to some issues and went in the store to figure out what I needed. Ended up having an amazing experience at this store with Brenden there helping me. He walked me through everything I asked. Showed me a breakdown of my bill and gave me all the different options. Ended up with a new phone and a lower bill!”
“My husband and I visited the Verizon location in Fenton, MO on Sunday, July 6, 2025. Susan was so friendly to all customers and kept us informed of who was next and that she would be with us shortly. Susan was attentive to us and kept us involved while we waited for her to finish with her existing customer.
We have been with Verizon since 2000 and it is because of the customer service that people like Susan delivers, that we stay with Verizon. We get asked by other carriers to move to them, but we do not want to risk losing the relationship with a company that hires people like Susan to work with. She is professional and friendly! She answered our questions with a great attitude. This is uncommon these days!”
“Rashunda made our experience of upgrading my iPhone so easy! She is helpful kind, tech savvy, and so patient! I would 100% recommend going to her for all of your AT&T needs, but especially for iPhone upgrades!”
“A+++ customer service. My husband and I went in to switch carriers from At&t. When I say Yanna and Tony made this process an easy transition we couldn't be more pleased. Their friendly and professionalism wasn't unnoticed. They made sure our questions were answered along with staying mindful of our needs. Thanks again. Tony, Yanna, and Ty.”
“I went in to trade my phone in. I was instructed to do everything in the app but Bailee was extremely helpful and patient! I really enjoyed her and her customer service was out of this world. Everyone I spoke to there was amazing. Thank you guys so much. They definitely made a lasting impression”
“Harshu helped us so much. Less than an hour left till close and he had 2 customers at once out of the door happily before closing time!! I love the phone he helped us pick out, no complaints. Moreso I'd like to say his customer service skills are exceeding expectations, as well as his hospitality. With a baby running around, he was completely in his element, and the vibe of the store was overly joyful. Will return again because of him!!!”
“I need a phone for work and mine stopped charging. Well they have a new policy where you gotta download their app. But my phone was dead unable to download it. They found a solution and help me get back to doing my job”
“I went to get a tablet and a kids sync watch. Josh and Tierney were fantastic. They were very patient with me, explained everything, and even set the devices up for me. I would recommend this location to everyone. I recommend it to my sister, who lives in Jefferson County. She will come to this location whenever she needs anything. Thank you, Josh and Tierney. You guys are the best.”
“I went into the Fenton location and was helped by Annette. She was friendly and knowledgeable and didn't make me feel stupid if I didn't understand something. Would highly recommend working with her!”
“Came in to pay a bill, the gentleman that assisted me had to read numbers on my phone because I forgot my glasses, he took my phone got on setting and changed font size, really nice guy”
“Amazing service I couldn't believe they were able to transfer stuff from my ancient phone. Also the internet they told me about is faster and cheaper than any of my previous providers. You guys rock!”
“My girlfriend and I had a great experience at this location! The store manager heard our issues that we were having with another company, and offered us an amazing solution! We walked in with questions and came out T-Mobile customers! The representative that was also helping us was very nice as well!”
“Justin & Keelen provided me and my family the absolute best customer service ever! I brought in 3 devices to have all info moved to upgrades. They both went above and beyond! 1st Justin was able to go ahead and install the screen protectors I purchased from Amazon after he spoke with the manager on my behalf, then Keelen is who did the transfers AND he also came out to my car to help link my phone to my car to talk hands free! WOW! These 2 guys truly deserve recognition. Very good attitudes also! Thanks again Justin and Keelen! Addition: I saw Emily the next day to erase info from one of the phones and put the protector on my camera lenses on my phone. She was very nice, patient and professional! This is the location to go for top tier service!!”
“Excellent customer service. Trish went above and beyond getting us set up with new phones and plans. She even providedher personal contact information to make this process seem less. Compared to AT&T, T-Mobiles customer service and plans far exceed any competitors. Kewon was also very helpful when Trish was not around!”
“After getting passed around between Apple, Phone Repair shops, and other T-Mobile locations, getting support from Zak was a game changer! He was so incredibly helpful and talked us through the process of getting a new phone easily. THANK YOU so much, we will be returning to him in the future if need anything.”
“Anel helped me out way more than I personally thought was going to be done. He made the whole process extremely easy and seemless. We had great conversations and he did not judge me for being old and not knowing how to use a phone. I recommend this T-mobile and Anel to anyone who needs anything!!!”
“I would give 500 stars if I could! After having a horrible experience at another Verizon store, I went to the Verizon Creve Coeur location. I was immediately greeted with a smile. The customer service representatives were extremely knowledgeable and professional and solved the problem I had been experiencing with my phone. This will definitely be my go-to store in the future!”
“I visited this location about a week ago and it’s been on my mind to make sure I give feedback on my experience. From the moment I walked in I was greeted by everyone, the store was clean and well organized. I was able to work with Isaac who was very kind & professional. He gave me options & told me about the offers that best fit my needs. I didn’t feel like “just a sale” in this interaction; I genuinely got help and it worked out for me & (I hope) for him, too. I do plan to go back and work with Issac in the future for other services I’m interested in. Thank you Lindell T-Mobile for helping me get through a stressful moment.
I was not incentivized or asked to do this. If my experience was bad I would’ve said something so I’m saying something bc my experience was WONDERFULLY MADE by a young man who probably thought he’s just doing his job.”
“The lady in there was so helpful she had very good customer service and I was able to get me and my family phones for a great price thank you boost mobile ??”
“I don't understand all of these bad reviews! I am incredibly impressed by this store's customer service skills.While I was in there, there was an irate customer that started insulting them and they asked him to leave, which was completely reasonable. He was also yelling on the phone, etc. Everyone handled everything perfectly.After that person left, the person who helped me was incredibly patient, even though I was getting slightly frustrated at an issue that stemmed from a mistake made by an 'authorized retailer'. I also had issues understanding a few things, but again, I was presented with patience; thank you.I asked for pen and paper to write out my thoughts and he gladly helped out. We initially started working together on the front bench, I asked him to move to a desk and he moved us over there.After getting past the hurdle of why a mistake was made on my bill by the authorized retailer, we talked about the iPhone option upgrades that I came in to look at. After he gave his opinion, I did a little light research to solidify my decision. He did not try to oversell me and answered every question, despite me interrupting a few times. He told me to call customer care about the billing mistake the other store made, and when I got home, his word was the truth and Verizon make everything right.I walked out a happy customer and super thrilled to come into a well ran corporate store. Keep up the good work!”
“Professional, AMAZING Service! I want to convey how happy I am to have come to this store on S. Grand. Brandon is Amazing! A consummate professional. I am happy to be back with the Apple family and back in business!”
“I broke my phone yesterday evening and had to rush and get a replacement before this morning. I stopped in to the Spectrum store within a hour of closing time with two people ahead of me, and was worried that they wouldn't have the phone I liked, or be able to get me a phone at all that day. Thankfully Jayce, and Tyler not only were both quick to greet me and let me know I'd be taken care of, they followed through. Tyler was able to find the exact phone I want, update my account, and transfer all of my old phone info to my new phone with no problems at all. Jayce was able to recommend me some phone case options, and show me some features on my new phone that I wasn't aware of. This was all done while having great conversation, and without slowing down the process. I was in and out of there in under 45min, most of which was just transferring my old phone data to my new one. Not even adding in that more customers were coming and going while they were helping me.
Truthfully that was the best experience I've had with any Spectrum store, and any mobile phone retailer.
Thanks a lot guys!”
“Omg !! Donnetta and Desja was the best!! They handled my LIFE with care. They are so knowledgeable and patient. I was walked through each device to assure it was the perfect match for me and my family. Definitely a Five Star Experience. Thank you ladies ⭐️⭐️⭐️⭐️⭐️”
“I love my spectrum mobile at $29 plus insurance. It’s nice to have the iPhone 12 Max Pro. I do periodically have internet issues since I moved. Got to thank you for being retired after between in-house and contracted or Independent Reseller. I need to retain that status again! My location on similar experiences via web, YouTube blogging or website could be informing customers of the awesome company has grown since being Charter Communications! If you have a problem just remember that it really depends whom you get the chance to speak with in any business for that matter. Thank them for their help and try again! This is the best company that has awesome service that connects you with the world! Thanks!”
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“From NWI, just so happened to be in town and came here to transfer my data to my new phone, Dustin was an absolute angel and was very kind & patient. been with t-mobile for 6 years now, and that was by far the best experience I’ve ever had! would happily drive from NWI again just so he could sell me my next phone”