Credit Unions near Saint Charles, MO

“Susan Hinton is the best! Customer Service is outstanding and she was able to approve me for an interest rate that is half my current interest rate. Highly recommend!”

“OMG Shantell Felton is fabulous. She took care of everything before we arrived so the loan process and opening a new account were super easy!

I highly recommend calling her and also Vantage Credit Union. I didn’t understand the advantages of banking with a credit union.

And , to boot, the interest rate is more than just competitive. They gave us a very good rate.

Thank you Shannell.”

“Altru is the best! I’ve had accounts at quite a few different banks. I was never very happy with them. Then I switched to Altru, I’ve been more than happy with them. I highly recommend them !”

“My husband just passed in Feb. I came to place my daughter on my account and Amy suddenly smiled and said “I knew your husband , he would come in and write his request on a white board. He was always prepared and nice. I was so sad to hear he passed.” How nice to bank at a friendly neighborhood bank that knows the clients and who cares. Thank you for excellent years of helping us. Denny’s wife Elizabeth.”

“Just want to let you know that your employee Cassie is one of the greatest customer service person I ever met , since COVID because look like after covid you just couldn't get good customer service anymore you know people said they know there's good jobs everywhere everybody wanted to hire them so customer service just went down and I was in customer service for 16 years at Washington University School of medicine and I try to give the best customer service of all so I really appreciate good customer service so I just wanted to say thank you her name is Cassie and she just the sweetest and the most professional person and friendly and kind, I just want to let her and you all know that she give really great service and I thank you and I thank her, I have been banking with you all for years now, but this is my first time ever writing or posting”

“Abigail Watson at Community America St. Peters was incredible! I was trying to sell my old vehicle and needed a Lien Release form, which can take a few days to process. To make matters more complicated my previous Credit Union had merged with Community America, so it wasn't super easy to locate my old information. However, Abigail went above and beyond to help me out! She was able to locate, notarize, and provide my paper work within a matter of 15 minutes.”

“The small parking lot fills up fast. There's usually only a couple of customers inside so I don't know where all these cars come from. I frequently have to park across the street.”

“I want to thank you assistant that helps and greets customer as they come in thank you for your help and also Zjohne' is awesome she is an amazing Spealist Lead she helped and answered all my questions.I appreciate everything that you have helped me with you are awesome!”

“I lived in Kansas City, moved to St Louis. CACU branches were a dime a dozen. My first return to a branch in a year and a s half. Sounds crazy but it felt like home compared to my other experiences with banking.”

“Pamela was such a pleasure to interact with during today’s visit. I needed to get quite a bit of copies of paperwork for an apartment I’m applying to. And she was so pleasant about printing all the paperwork off for me and stamping them one by one. She didn’t complain or seem irritable not once. She was so helpful. I appreciated her patience and her keeping a smile on her face despite me asking for what I felt like was a lot. I just wanted to send Pamela some much needed praise. You’re a gem.?”

“I went in the bank a few weeks ago to ask a question and there was a long line. I'm disabled so standing is pretty painful after a bit so I sat down and waited. Eventually I walked in Marila Zhukovas office to see if she could answer my question regarding my mom's account and although she was very busy she stopped what she was doing and took the time to not only answer my question but to give me guidance on what I should do going forward. She exceeded an expertise level in customer service that day. Neighbors you found a gem. And to be fair to all of the other associates at this branch, I must say in 5 years I've never had an unpleasant experience. I would highly suggest banking here and that says a lot because I'm not actually a customer, my mom is. But because of Marila, I'm thinking of opening a savings account now.”

“Hello,
I would like to start by expressing my sincere appreciation for Shannon and Sam at this branch.
Shannon went above and beyond her duties in assisting me today, taking the time to correct and clean up issues that had been created previously by multiple individuals. Her attention to detail and willingness to step in and resolve the situation did not go unnoticed.
I would also like to thank Sam for his professionalism and hands-on approach. He made it a priority to understand the situation and work toward a resolution, which helped ease what has been a very stressful experience.
Because of their efforts, I feel more confident that my concerns are being taken seriously and properly addressed. Their level of service is exactly what members should expect.
That said, I do believe there is an opportunity for improvement in overall communication. Some of the earlier interactions I experienced did not reflect the same level of care, clarity, or responsiveness. As a member, it is important to feel heard, valued, and informed throughout the process.
I truly appreciate Shannon and Sam for turning this experience around, and I hope their standard of service can be reflected more consistently across the team.
Thank you.I wanted to provide an updated review based on my full experience.

While I previously shared my appreciation for Shannon and Sam—and I stand by that completely—I also need to address concerns regarding other interactions I’ve had.

Unfortunately, my experience with Roseanne and Justin did not reflect the same level of professionalism or urgency. There was a noticeable lack of communication and follow-through, and when I was finally contacted, the approach did not feel solution-oriented. At that point, I no longer felt comfortable continuing the conversation.

Consistency in customer service is extremely important, especially in the banking industry, where trust and clear communication are critical. My experience varied significantly depending on who I spoke with, which is concerning.

I am giving this location five stars solely because of the exceptional service provided by Shannon and Sam. Without their involvement, my rating would have been significantly lower.

I hope this feedback is taken constructively and used to improve overall service consistency for all members.”

“I wanted to share my experience with Gateway Metro Federal Credit Union at 1421 Jungermann Rd in St. Peters, MO. On our way home from a difficult trip to St. Louis, where we learned that our three-year-old son would need to be hospitalized for an upcoming treatment, our day went from bad to worse when water spilled all over the back of our car, soaking his car seat. We pulled into the parking lot to try and clean up the mess. As I comforted my son, my husband did his best to clean up with what we had on hand.

Out of nowhere, a lady who works at Gateway Metro ran out to our car with a roll of paper towels, offering to help. We were complete strangers to her, yet she saw our struggle and took the time to bring us a little relief during an otherwise dark moment. My husband and I were both choked up by this act of kindness.

If this is how they treat strangers, I can only imagine the incredible customer service they must provide to their members. We are beyond grateful for this simple gesture that meant the world to our little family today. Thank you to the lady at Gateway Metro Federal Credit Union for being a ray of light when we needed it most.”

“I had a great experience. . The staff was helpful and extremely welcoming. They were busy , but I was always reassured on the time. I appreciate the help and knowledge they offered . Thank you!”

“I’m never the person to leave reviews, but I felt the need to in this circumstance. Tim was extremely helpful in figuring out the issues I was having with my credit card. I was in and out. I’ll add that I came 20-30 minutes before close and while I felt terrible, he was still very kind and understanding!!”

“By far my favorite location! Always efficient, kind, and helpful. I appreciate their professionalism, patience, and attentiveness. Above all, I value their effort to make all clients feel valued and supported.”

“We took advantage of the one year special rate financing on our home equity loan. We had the good fortune to have Christina C. walk us through the process. The paperwork required was not daunting at all with Christina assisting us along the way and keeping us informed. We shopped around, and First Community Credit Union had the lowest rates, and the best customer service!”

“All the employees are very helpful and I’m always greeted with a friendly smile. I also love that this location is open late as I can never make it to the other locations by 4pm.”

“I have never worked with a more knowledgeable, informative and helpful person at Mercy Credit Union than Katie Curran. Thank you Katie for all the help and guidance that you have provided our family for the past 5+ years! We really appreciate you!”

“I have banked with Together for a number of years (going back to American Eagle CU). In this time I have used the Creve Couer branch for the last 3 years or so. In general, I would typically have nothing good or bad to say. I’ve had issues, but they always make things right. Well more recently, I have had experiences that have surpassed even the highest expectations. This level of service was provided by a gentleman named David. David exemplifies the meaning of empathy and he goes above and beyond to help legacy customers like myself. I have recently started my own business and as many business owners know, the first couple years can be pure hell. With having to deal with multiple entities for billing needs, deposits, and other banking transactions…mistakes happen. David not only takes time to properly research (and resolve) the issue; he also takes into consideration the seniority of the customer and OVERALL account history. Because of his diligence, he typically is able to narrow down the root cause and give tips on how to prevent things from reoccurring. In the instances where I am impacted negatively by another entities mistake, David still makes a valiant effort to uphold the business’s needs while satisfying the customer. To sum things up, David has managed to reincorporate a lost art in the business world…empathy, compassion, and most importantly…humanity. Treating people like people and not just another account NUMBER. Thank you David! You just earned this branch a 5 star from me.”

“Abby took my call when my branch was closed due to the ATM eating a large portion of my money. She helped me file an ATM dispute and made it super easy. The money was returned to me 2 days later. Please give Abby kudos for her kind customer service. The call was 2/25/25 around 5pm. Thank you”