The AT&T Store in Springfield is highly regarded for its friendly and supportive staff, including Duncan, Andrew, Chris, and Kenean, who are known for their patience, kindness, and professionalism. Customers appreciate the helpfulness and detailed explanations provided, especially when dealing with device updates or plan options. The staff often go the extra mile, pulling out all options to assist with technical issues and offering valuable advice that can save money, such as reducing plan costs. The store offers a wide range of devices like phones, tablets, smartwatches, and connected devices from popular brands, along with flexible wireless data plans suitable for any need. Customers can choose from prepaid plans with no contracts or credit checks and enjoy nationwide AT&T 5G service included with unlimited data plans at no extra cost. The environment is described as chill and inviting, making it a comfortable place for customers to visit multiple times if needed. Overall, the store provides exceptional service, making customers feel valued and well taken care of.
I was just in there and talked to Duncan. He helped me with everything I asked and was very nice. Took time to explain everything. I had questions about my bill and he broke it down and printed it out for me so I can understand it better I would highly recommend if you were an AT&T customer go in and talk to Duncan
February 2025
Duncan is really awesome! Was very helpful and kind. Also very patient with me and my millions of questions. 10/10 recommend him!! Give that guy a raise please!!!
February 2025
Andrew, Duncan, Chris and Kenean were all helpful with my iPhone not being able to update to ISO18.
They pulled out every option and were supportive on trying to get my phone to update.
The store has a very chill and inviting environment to all customers.
