Educational Community Credit Union receives mixed reviews from its members. Many describe the staff as friendly, kind, knowledgeable, helpful, accommodating, and professional, with specific praise for their loan expertise and reasonable fees and rates. Several members report good experiences and excellent service. However, significant criticisms focus on operational issues. Multiple reviewers report serious problems with online banking, including an inability to log in or reset passwords, making account access impossible. Some feel the credit union has outdated practices and could benefit from better leadership. Specific suggestions include expanding hours, such as being open on Saturdays. While some tellers are noted to be unhelpful, the overall staff is generally viewed positively. A disappointment for one long-term member is the lack of an available financial advisor for investments.
I love Eccu! Every time I go the girls always make me feel welcome. It’s nice knowing people are still kind in this world. Very knowledgeable about loans and no funny business.
November 2024
Decent group of people always helpful when I call. Or have questions. Would be a 5 star but the teller acts like he hates his job and it's the biggest inconvenience to do his job. Every time too.
March 2024
Friendly neighborhood banking. Go out of their way to help.
