Russell Cellular, a local Verizon Authorized Retailer located at 3121 E Sunshine in Springfield, MO, is known for providing friendly and helpful service. Customers appreciate the staff's professionalism, kindness, and patience, with many mentioning that staff go beyond expectations to assist with various needs, from setting up phones to explaining plans. The store offers a wide selection of products in stock, making it easier for customers compared to larger stores. Customers have trusted their advice, especially when traveling abroad, as staff helped arrange international plans. While service is generally quick, some have noted a fee for phone setup despite long-term relationships with Verizon. Overall, customers leave satisfied, praising the store for offering good deals, reliable service, and a positive shopping experience. The staff’s genuine care and expertise make Russell Cellular a preferred choice for Verizon customers in the area.
Disappointed in customer service, coverage is good but that's about it. Looking to switch carriers
April 2024
I went there with a problem and Jarrett guided me to correct the problem. Thanks.
January 2023
The young man working in the the sunshine store is extremely professional, kind, patient, knowledgeable and willing to go far beyond what is expected of him excellent person to deal with. If you have any kind of issue with your phone ?
