“I honestly have never had an issue with Hackman. The front end staff is friendly. I recently went there is search for railroad ties and they did not disappoint. The prices can come steep, but their quality is much higher than the box stores.”
“These guys go above and beyond to help their customers, I’m from Nashville and been in St. Charles for a couple month installing overhead doors at a facility here and their customer service is second to none. They will for ever be my go to place when I’m on St. Louis area even if I have to drive across town, they’re worth the trip.”
“I came in to do an exchange. I waited in customer service for about 5 minutes. Vicki was the employee that helped me and was so very kind. I told her we waited longer then expected for our delivery and she went above and beyond by also refunding our shipping costs. Vicki and I had a lovely conversation while doing the exchange. Vicki took her time and didn't rush me at all even when I had questions and she had a line of customers. Vicki made sure she answered everything before saying goodbye and calling up the next customer.”
“I came in to do an exchange. I waited in customer service for about 5 minutes. Vicki was the employee that helped me and was so very kind. I told her we waited longer then expected for our delivery and she went above and beyond by also refunding our shipping costs. Vicki and I had a lovely conversation while doing the exchange. Vicki took her time and didn't rush me at all even when I had questions and she had a line of customers. Vicki made sure she answered everything before saying goodbye and calling up the next customer.”
“Only place left I can find that will cut 4x8 sheet of MDF for sub box building...granted I only ask for a minimum of cuts that I needed but it helped me out a lot at the time”
“Bought several items including a power tool. The same exact power tool is $120 on Amazon. I paid $60. There are a lot of decent tools in the store that I still use after several years. There also a lot of cheaply made tools that I bought that failed after one use. I learned my lesson. I got what I paid for. The employees are always courteous and knowledge.”