“I had bought a package of the plastic ties for some use outside. Though it was cool, it was nowhere cold. As I started to work the plastic ties, I went through 10 straps breaking 5. I didn’t know if they were old from the farm supply store or a bad batch. I wrote an email which they responded very quickly to and apologized and replaced the ties with a few more for my inconvenience. What a great company and attitude!! Very rarely do you get to deal with companies like this! This has made me a true supporter of their products!”
“harbor freight never lets me down. they have a wide variety of tools and accessories at all different grade levels. the staff is always friendly and helpful and the prices are unbeatable, especially with their insider track club and special savings events”
“I came in to do an exchange. I waited in customer service for about 5 minutes. Vicki was the employee that helped me and was so very kind. I told her we waited longer then expected for our delivery and she went above and beyond by also refunding our shipping costs. Vicki and I had a lovely conversation while doing the exchange. Vicki took her time and didn't rush me at all even when I had questions and she had a line of customers. Vicki made sure she answered everything before saying goodbye and calling up the next customer.”
“This is the biggest location I've been to...Employees are very respectful...I can find exactly what I'm looking for... Definitely recommend this location”
“Always there when you need serious and timely equipment and tools! I’ve never been disappointed. I’m a small company and they treat me like I’m the biggest customer they have. You cannot go wrong here!”