Budget Car Rental is a car rental company that provides a mixed experience for its customers. The company's employees are often described as helpful, knowledgeable, and friendly, creating a comfortable atmosphere. However, the rental process can be challenging, with long lines, delays in getting the car, and issues with the vehicle's cleanliness. Some customers have reported positive experiences, such as receiving an upgraded car or a good ride in a Ford 150 4-dr truck. The FastTrack option is also mentioned as the best way to go. On the other hand, the company's rental return process at the St. Louis airport is described as a "nightmare" due to poor signage. Overall, Budget Car Rental offers a varied service, with both positive and negative aspects. The company's ability to address customer concerns, such as providing a discount for issues with the car, is appreciated by some customers.
So far they've been great and have gotten me where I needed to be.
July 2026
Excellent support! I arrived from a late flight and I wish I would have gotten the young woman’s name at the front desk, and the gentleman in the parking lot but both of them (1130pm on a holiday weekend) were extremely pleasant, patient, professional! First time in St Louis and loved the warm welcome. Great service.
July 2026
Kanisha at the exit gate will make your day!! Car is great too!!!
